Asset and OPS Coordinator
at Heartland Alliance

Date Posted: 8/10/2020

Job Description

The Asset & OPS Coordinator will assist the COO to ensure Heartland Housing (HH) programs operate safely and reliably. The Operations Coordinator will report to the COO and interact with HH program staff. The Office Coordinator will also work closely with Heartland Alliance Business Services (HABS) teams, especially the Enterprise Risk Management (ERM), The IT Services (IT), and Human Resources (HR) teams of Heartland Alliance (HA).

Essential Duties and Responsibilities:

  1. Monitor safety and security metrics reporting using the Heartland Alliance (HA) Risk Management Information System (RMIS) electronic database.

  2. Reviewing incident reports in RMIS

  3. Coordinate safety and security staff training, including drill schedules, professional development, and onboarding trainings for staff.

  4. Coordinate After Action Reviews and Corrective Action Reports

  5. Serve as liaison for HH to the HA Safety and Security Task Force Attending other HABS teams as assigned

  6. Assist the COO in reviewing feedback from participants and staff

  7. Assist COO with reporting and coordination with insurance activities

  8. Assist the COO with coordination with legal activity

  9. Assist the COO in facilitating IT solutions for HH in cooperation with the IT Services team

  10. Assist the COO in ensuring compliance with human resources policies in cooperation with the Human Resources team

  11. Assist the COO in ensuring HH policies and protocols are followed

  12. Assist the COO with general coordination of HH program teams

  13. Filing and storing information relating to duties in a clear and well organized manner

  14. Serves as back up to the HH Executive Assistant as needed

  15. Other duties may be assigned.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Education and/or Experience:
    • Either a degree from an accredited college or university, preferably in business administration, operational management, or a related field or at least 3 years of experience in business administration or operational management.

    • Intermediate or higher experience with spreadsheets and databases, especially those related with Microsoft Office.

    • Experience in residential property management or development is a plus.

  • Licenses:  None required
  • Other Qualifications:  Demonstrated high degree of computer proficiency, including demonstrate skills in MS Office such as Word, Outlook, Excel, and Database Management software required.
  • Language Skills:  Ability to write reports, correspondence, and instructions.  Ability to effectively present information and respond to questions from staff, managers, participants, vendors, and the general public.
  • Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability:  Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
  • Travel: Ability to make account visits throughout Chicago and the suburbs (As needed).

Cultural Attributes: To perform the job successfully, an individual should demonstrate the following attributes.

  • Accountability – Be responsive, responsible, resourceful, principled, and a problem-solver

  • Leaderful – Take initiative, communicate effectively, delegate based on skills and interests, possess strategic thinking and acting; develop staff, foster teamwork

  • A Bias Toward Action - Advocate for services and policies that support healthier lives for the populations’; be decisive and take action when a problem arises, communicating with those impacted; be proactive, innovative, and consistently work to improve operations and outcomes, carrying out formal continuous improvement initiatives

  • Valuing our colleagues – Be respectful and responsive; appreciative and supportive; provide input, initiative and recognition of colleagues

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies.

  • Excellent customer service, verbal and written communication skills.

  • Highly proficient computer skills.

  • Strong organizational skills.

  • Ability to work with diverse populations.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.

  • The employee may be required to remain on Organization premises during breaks and/or meal periods and may be required to stay on Organization premises until their replacement arrives.

  • Program sites are located throughout the Chicago area and the Midwest.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position requires the ability to sit, stand and perform precise or skilled physical activities (e.g. typing or operating a computer).
  • This position requires the ability to generate audible communication (e.g., conversing on a telephone or participating in a meeting) in a manner that should be readily recognized and understood by the audience.
  • This position requires the ability to successfully engage in non-technical work activities (e.g. read mail, file documents).
  • This position requires the ability to successfully identify and understand audible and visual communications.
  • This position requires the employee to frequently sit and stand; use hands to handle; reach with hands and arms; walk.

  • The employee must occasionally lift and/or more than 75 pounds.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 8/10/2020

About Us

It’s more than a job, it’s a purpose.


Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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