Associate Director, Clinical Operations (Antonia)
at Heartland Alliance

Date Posted: 5/25/2019

Job Description

Associate Director, Clinical Operations

Summary:  The Associate Director of Clinical Operations for HAH (Associate Director) is responsible for functional and operational oversight and clinical services for HAH inclusive of clinical supervision and service delivery management, quality management and program development/grant management.  Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

•         Provides clinical oversight in accordance with HAH core competencies and guidances for HAH operations, including, but not limited to, participant/case/project assignments, staff employment transactions, implementation of policies and procedures, staff training, etc.

•         Supervises and prepares performance evaluations for assigned staff.

•         Assumes responsibility for professional development of assigned staff by providing scheduled clinical supervision and annual performance evaluations.

•         Contributes to the professional development HAH staff through clinical consultation and training.

•         In collaboration with HAH managers, ensures Organization and HAH policies/procedures for general operations and service delivery.  (e.g. personnel, financial, participant eligibility, Standards of Professional Conduct, Ethics, HIPAA etc.)

•         Oversees the service plan(s) and service delivery model(s), in conjunction with higher level management.

•         Collaborates with other multidisciplinary professionals and community agencies to provide high quality health care

•         Coordinates the supervision of students training in their program.

•         Serves as a consultant to other health care providers and agencies, sharing specialized knowledge when appropriate

•         Develops and maintains professional relationships with appropriate groups/organizations, etc., as approved by higher level management.

•         Remains current in the field of service provided by HAH through self-initiated and recommended avenues, as approved by higher level management.

•         Participates in Management Team meetings and acts as Chairperson as scheduled.

•         Conducts external training and consultation, as requested.

•         Initiates requests for supervision and interim evaluation/goal setting.

•         Develops long-range plans, periodic assessment reports, success objectives and other significant strategies and/or systems.

•         In conjunction with the HAH management team, designs new programs, implements and evaluates new programs in regards to clinical services according to professional standards of practice and HAH core competencies.

Quality Management:

•         In collaboration with Business Operations and Employee and Workforce Development management, approves hiring, discipline, promotion, termination and other relevant employment transactions, within defined parameters.

•         In collaboration with HAH management, ensures a quality assurance/audit system for HAH, in conjunction with the HAH Quality Improvement Plan, and periodically makes appropriate tests of the system.

•         With Business Operations management, ensures training, as required by accrediting organizations, to assigned staff in all facets of the position and completes necessary documentation in a thorough, accurate and timely fashion.

•         Participates in quality assurance activities through protocol development, collaborative and peer review by: assisting in protocol development and identifying indicators of quality care; developing protocols and identifying appropriate criteria for the evaluation of care; evaluating standards of care based on the quality assurance process, developing protocols and procedures that guide the delivery of care.

•         Ensures the accuracy, substance and timeliness of HAH reports, projects, schedules and other relevant work products.

•         Ensures compliance of HAH with the standards of the Organization, subsidiary organization, the Medicaid Rehabilitation Option (MRO), Division of Mental Health (DMH), Division of Alcohol and Substance Abuse (DASA), Medicaid and the Rehabilitation Accreditation Commission (CARF).

•         Adheres to professional standards as outlined by governmental bodies, American Psychological Association (APA), National Association of Social Workers (NASW), Illinois Alcohol and Addictions Certification Board (IAACB), and private funding sources.  Assists in the development of Organization plans/policies related to professional standards.  Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.  Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.

•         Other duties as assigned.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•         Education and/or Experience:  Master's degree in social work/psychology/related human service field and 4 years of related experience. Experience in clinical supervision, direct clinical service, program planning and development, quality improvement, and management of social service delivery systems required. Must have at least 2 years of supervisory experience.

•         License/Certifications: Licensed Clinical Social Worker or Licensed Clinical Psychologist

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•         While performing the duties of this job, the employee is regularly required to talk and hear. 

•         The employee is frequently required to use hands to key, handle, or feel and reach with hands and arms. 

•         The employee is regularly required to sit, stand and walk.  

•         The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 5/25/2019

About Us

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Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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