Associate Director of YRS
at Heartland Alliance

Date Posted: 7/15/2020

Job Description

Summary:  The Associate Director will be responsible for the daily tasks associated with managing and coordinating all aspects of Youth and Residential Services’ facilities and drop-in center, with primary responsibilities in the areas of safety, emergency preparedness, and risk management.  Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:  

•         Supervise program managers and supervisors.

•         Implement and ensure all licensing and agency standards are being met.

•         Collect all pertinent data and provide written reports as requested.

•         Provide direct support to all Directors of Youth and Residential Services.

•         Participate in on-going staff trainings as requested.

•         Create and update as needed policies on safety and risk management, such as fire drills, evaluation procedures, etc.

•         Insure that all mechanical safety systems are functioning and up to date, including electronic surveillance, fire alarm and sprinkler systems, smoke detectors, etc.

•         Maintain all appropriate documentation, including state fire marshal reports, annual sprinkler test reports, etc.

•         Immediately address any potential risk or hazardous conditions.

•         On call duties will include carrying an Agency cell phone and responding to crisis situations 24 hours a day.

•         React to change productively and perform other duties that may be assigned.

Supervisory Responsibilities:                                    

Manages subordinate supervisors of all YRS programs, and provide support to those supervisors in managing their direct care staff. The Associate Director is part of a management team that is responsible for the overall direction, coordination, and evaluation of all YRS programs. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems for both employees and program participants.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies.

•         Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens and remains open to others' ideas and tries new things.

•         Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

•         Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

•         Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff 24 hours per day, seven days a week; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies program participant feedback, as well as feedback from collaborating agencies; Fosters quality focus in others; Improves processes and services.; Continually works to improve supervisory skills.

•         Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

•         Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

•         Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

•         Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks in a way that ensures coverage at all times; Develops realistic action plans.

•         Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats coworkers and participants with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

•         Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

  • Education and/or Experience: Bachelor’s Degree, three years’ experience in staff supervision, and four years’ experience working with youth, with two of those years being with youth in a residential or inpatient setting.
  • Language Skills: Fluency in a second language may be required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•         While performing the duties of this job, the employee is regularly required to talk or hear.

•         While performing the duties of this job, the employee is frequently required to sit.

•         While performing the duties of this job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

•         Specific vision abilities required by this job include ability to drive and visually monitor program participants.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•         While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

•         The noise level in the work environment is usually moderate.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 7/15/2020

About Us

It’s more than a job, it’s a purpose.

Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.

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