Benefits and Entitlements Specialist
at Heartland Alliance

Date Posted: 6/30/2019

Job Description

Summary:  The Benefits and Entitlements Specialist provides services related to securing benefits for patients including eligibility screening, completing applications, and tracking progress of applications. The Benefits and Entitlements Specialist represents Heartland Alliance/Heartland Health Outreach to external organizations and develops an astute awareness of public assistance programs.  Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

  • Initiates procedures for patient’s entry into the health care delivery system 
  • Assists the potential and current patient(s) with the preparation, processing, and completion of insurance (state and private) forms and other documents as indicated  
  • Helps identify and determine patient(s) payment sources and community resources available to defray medical cost
  • Assists in the maintenance of appropriate reports for funders, insurance groups and governmental agencies 
  • Actively communicates Heartland services to individuals and groups to aide in assessing care for participants
  • Provides on-going information/reports to the Director as requested 
  • Handles correspondence/telephone calls/personal interactions professionally and with the provision of appropriate information        
  • Increases community awareness of health services by assisting with functions at community events, schools, churches, and other appropriate organizations.       
  • Explains and interprets policies, procedures and services to program participants as needed           
  • Assesses existing patients who are currently classified as Self-Pay and reviews their eligibility for public benefits
  • Screens and counsels patients on a one-to-one basis regarding public and disability benefits eligibility     
  • Assists eligible patients in completing appropriate benefits applications     
  • Serves as a facilitator by interfacing with the Illinois Department of Public Aid, Social Security and other public agencies on behalf of patients.
  • Provides training to program staff related to benefits and entitlement issues
  • Advises medical Staff and/ or other staff regarding documentation needed to obtaining benefits.     
  • Performs other related duties as assigned/required.
  • Other duties may be assigned.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience:  High School diploma and three years of community outreach or demonstrated work experience with community groups, community health care experience in with minority populations; or a Bachelor's Degree and 1 year of community outreach and community health care experience with minority populations.  SOAR training desired.
  • Language requirements: Bilingual in Spanish and English may be required

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Close/distance vision requirements
  • Required to sit, stand and walk, talk, hear and use hands to key, handle and/or feel

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 6/30/2019

About Us

It’s more than a job, it’s a purpose.


Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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