Case Manager, Child Trauma Center
at Heartland Alliance

Date Posted: 7/29/2020

Job Description

About Us: The Heartland Alliance Marjorie Kovler Center helps transform the lives of individuals and families recovering from the complex consequences of trauma and politically-sanctioned torture. Kovler Center provides medical, mental health, and social services; trains and educates locally and globally; and advocates for the end of torture worldwide. Based in the Rogers Park neighborhood Chicago, one of the most diverse neighborhoods in the United States, the Kovler Center serves individuals from more than 50 countries. The Kovler Center is a program of Heartland Alliance International (HAI), an international human rights organization that addresses some of the world’s most complex human rights challenges by ensuring healing and justice for extremely vulnerable populations. HAI is comprised of nearly a dozen country offices implementing programs on a broad range of human rights issues globally. HAI has significant expertise in the fields of trauma-informed mental health care and access to justice for survivors of rights abuses. It is also an industry leader in access to high-quality and stigma-free health care. Across all of its programs, HAI promotes progressive, innovative approaches to human rights protections and gender equality.

Summary: The Case Manager at the Kovler Child Trauma Center will provide direct social services support to immigrant and refugee youth and families 6-21 years of age in a Category III, National Child Traumatic Stress Network trauma center. This center is focused on providing high quality, culturally and linguistically responsive, trauma informed clinical services and interventions to best meet the needs of immigrant and refugee youth and families who have been impacted by war, forced migration, resettlement, family separation, and/or torture. Youth come from nearly 25 near countries and speak 24 different languages. Primary responsibilities will include providing assistance to with accessing benefits and connecting families with legal and community support services. Individual accountabilities and work volume will be established through the development of annual Success Objectives within the framework outlined below. This position will be 100% FTE.

Essential Duties and Responsibilities:

  • Provides direct high quality, culturally and linguistically responsive, trauma informed case management support service to best meet the needs of immigrant and refugee youth and families. Services will take place at the Kovler Center, in shelters, in the community, and/or home settings. Works with interpreters when needed.
  • Advocates, counsels, and aid individuals and families requiring assistance, including but not limited to challenges with personal and family adjustments, legal status, finances, employment, food, clothing, housing, school, and medication monitoring and adherence.
  • Secures information through conducting screenings, which will include information related to medical, psychological, and social factors contributing to the client situation, and works with program staff to establish appropriate service plan
  • Refers clients to community resources and organizations, determines client/family’s eligibility for financial and other government assistance
  • Completes accurate and in a time sensitive manner all necessary forms, case records and statistical reports.
  • Reviews service plans and performs follow up to determine types of services may benefit from in conjunction with other staff
  • Participates in regular supervision, team meetings, and in house trainings. 
  • Provides advocacy, crisis intervention, and social support services and referrals when needed.
  • May participate in local immigrant and refugee serving coalitions and workgroups.

Qualifications: A Bachelor’s degree (BA/BS) or equivalent in a human services or related field; five (5) years of case management or direct service delivery work with youth and families who have experienced trauma; preference for some experience related to working with a refugee and immigrant population; A valid driver’s license may be required. May be required to have access to a personal vehicle and use for organizational purposed. Bilingual preferred.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 7/29/2020

About Us

It’s more than a job, it’s a purpose.


Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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