Clinical Supervisor
at Heartland Alliance

Date Posted: 11/18/2019

Job Description

Summary: This position has dual responsibilities. The position supports the Director and/or Associate Director of Clinical Services in ensuring quality of clinical services provided throughout Unaccompanied Children Residential Programs. The position also reports to the director of the program to ensure quality care and program operations within the residential care model. The position provides a variety of direct services in the area of mental health and directs clinical and therapeutic services provided by staff. This position also has supervisory/management responsibilities as an essential component of the role. As such, the position is responsible for ensuring quality of care and compliance with funder and licensing requirements in all program operations.  The position supports and reports jointly to the corresponding clinical and program directors. Some staff training will be required in related areas. Individual accountabilities and work volume will be established through the development of success objectives within the framework outlined below.

Essential Duties and Responsibilities:

Supervisory tasks:

  • Provide direct supervision to clinical staff as assigned, as well as master level staff working toward advanced licensing, in accordance with the organization’s policies and applicable laws

  • As a member of the management team, participates in management team meetings and other meetings, as required

  • Provides supervision of non-clinical staff assigned and monitors that appropriate procedures are implemented, in accordance with organization policies and assigned tasks

  • Assist Clinical/AD Clinical Director in ensuring that all licensing and agency standards are being met in the area of Clinical/mental health services

  • Assist the Program AD/or Director in ensuing all agency standards are met with regards to program operations.

  • Assumes an appropriate role in the program tasks and projects, and ensures all program standards, coverage and ratios are met

  • Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards

  • Model Heartland Alliance Leadership Qualities or 4Rs (Responsible, Reliable, Relational, and Respectful)

  • Model a multidisciplinary team approach to participant care

  • Participate in varied program staff or intern selection, including interviewing, screening for appropriate placement and the provision of appropriate supervision.

  • Provide training to clinical and non-clinical staff in all areas as appropriate

  • Provides support to Program Director, Management and Staff

  • Ensure staff completion of quality documentation related to clinical services and non-clinical services

  • Maintains staff regardless of their role, by orienting, training and appraising employees; maintaining a safe and secure work environment, developing personal growth opportunities

  • Ensure compliance with organizational policies, practices, as well as Organization and profession’s standards of ethics

  • Create, monitor and implement group and other psycho-educational or therapeutic curricula in program

  • Coordinate and lead the clinical group supervision/consultation meetings as assigned

  • Responds to on-call crisis situations 24 hours a day/7 days a week and may carry an agency-issued communication device (email/cell phone)

  • Remains current in the field of service provided by the program through self-initiated avenues, as approved by a higher level of Management

  • Participates in the development of long-range plans, service delivery model and other significant strategies and/or systems.
  • Manages and participates in all project meetings and maintains the minutes of meetings on a rotating basis

  • Address complaints and resolve problems for both employees and program participants

  • Ensures adherence to organizational standards and implements progressive disciplinary steps where appropriate

  • Adheres to professional standards as outlined by Heartland Alliance, the division of Youth and Residential Services, governmental bodies, DCFS, NASW and other appropriate professional associations, and private funding sources

  • In addition to performing the above mentioned job duties, the Clinical Supervisor will also be required to perform various coordinating and training duties. These include, but are not limited to such things as preparing and monitoring staffing assignments, training employees how to perform certain job duties and suggesting how employees can improve their job performance

Direct Care Responsibilities:

  • Provides services to participants through a short-term case management model

  • Receives case assignments, completes intakes, establishes treatment plans, reviews case progress and determines case closure through the supervisor of the assigned program

  • Meets regularly with assigned participants to provide counseling and/or concrete assistance to support or restored capacity for participant’s self-sufficiency, consistent with Heartland’s strength-based philosophy of care

  • Provides social service group work and/or clinical groups in accordance with established policies, procedures and protocols

  • Establishes and models therapeutic and professional relationships with participant and staff in accordance with the organization’s policies and the ethical guidelines of both the organization and the profession

  • Develops service plans, which outline a specific plan of action with each client under the regular supervision of the supervisor of the assigned program and clinical leadership

  • Makes referrals in accordance with service plans to other Organization units and external providers

  • Develops, monitors, and enhances professional relationships with social service, health and governmental agencies

  • Manages finances or expense accounts for clients as appropriate or needed in accordance with Organization policies

  • Works cooperatively with Youth Care Workers, Teachers, Family Reunification Specialists, Managers and/or others to maximize service outcomes

  • Participates and contributes in regular supervision meetings, team meetings, in house training sessions and conferences

  • Develops, implements and reviews social goals for clients in order to promote healthy social emotional learning of participants. This includes active implementation of consequences, and learning planning to promote pro-social engagement

  • Provides intense advocacy, crisis intervention, counseling and problem solving in a variety of areas for all clients that promotes self-sufficiency and participant capacity to self-manage crisis responses independently over time.

  • Establishes and maintains a professional and therapeutic relationship within the standards of client profiles, confidentiality laws and the newest clinical research available

  • Maintains the volume of work designated by project standards and utilizes the mental health theory and concepts integrating in clinical practice.On an ongoing basis assimilates the knowledge of resources available to implement the clinical concepts

  • Assumes all clinical responsibility for clients

    Quality Assurance:

  • Accurately completes in a timely manner all necessary forms, case recordings and statistical reports

  • Participates in program planning

  • Assesses, plans, and supplements the client’s level of functioning

  • Develops, implements, oversees and follows-up with client treatment plans to ensure that realistic goals and deadlines of accomplishments are being met

  • Maintains documentation of client’s individual and group treatment

  • Presents clinical case reviews

  • Attends a minimum of 40 educational training hours per fiscal year

  • Maintains medications as specified by the Psychiatrist and program physician and keeps legible and accurate records of all medication issues

  • Consults with the Psychiatrist regarding treatment reviews

  • Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies and Unit guidelines.Participates in periodic evaluative reviews and/or in-house and external staff training to ensure that he/she understands and continues to adhere to such standards.Initiates requests for assistance from Supervisor to address new issues or complex concepts affecting adherence to professional standards

    Other duties may be assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience: Master’s degree in counseling or social work with at least a year of clinical supervisory experience.

  • Certifications, Licenses, Registrations: Illinois LCSW or LCPC is required. LCSW may specifically be required.

  • Language Skills: Bilingual ability in English and a 2nd language is required. Preferably Spanish or Punjabi, among others. Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, participants, funders, and the general public.

  • Computer Skills: Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.  

  • Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables and situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk and hear.

  • The employee is regularly required to sit, stand and walk.

  • The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.

  • The employee must occasionally lift and/or move up to 10 pounds.

    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee may be required to remain on Organization premises during breaks and/or meal periods.

  • The noise level in the work environment is moderate.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 11/18/2019

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Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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