Computer Lab Monitor- Part time
at Heartland Alliance

Date Posted: 11/4/2019

Job Description

Apprentice/Computer Lab Monitor

Summary:  This position provides general office support through a variety of administrative duties, including, but not limited to, monitoring participants in and around the computer lab, ensuring all participants are complying with establish rules of use,  welcoming visitors, monitoring supplies and performing other administrative tasks.  Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.  This position requires evening/weekend hours.

Essential Duties and Responsibilities:

  • Monitors all participants working in the computer lab area.
  • Maintain daily sign-in sheets of participants utilizing the computer lab and schedule of reservation requests by outside agencies/partners.
  • Ensures participants are complying with the rules of use of the computer lab.
  • Reports and documents any instances of misuse or damage of computers and equipment to supervisor and/or CHA’s IT Help Desk.
  • Reports maintenance, equipment or facility issues to appropriate staff. Perform basic maintenance such as changing toner cartridges, loading paper, and clearing paper jams.
  • Clean the equipment (monitors, computers, and desks) on a regular basis or as needed.
  • Assists in the receiving and distribution of office supplies and monitors inventory levels.
  • Answers incoming calls, ensures messages are given to appropriate individuals, welcomes visitors, and responds to routine inquiries for the department or program in accord with established Organizational standards (i.e., First Impressions Standards) and program guidelines.
  • Assists users with printing, saving, and retrieving documents, general software usage problems, and/or to direct to resources who may be of assistance.
  • Performs all other duties as assigned.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience:  High school diploma or equivalent.  Successful completion of a pre-employment background check may be required. Must be a CHA resident with a preference for residents on site (computer labs at CHA developments). Must be lease compliant.  This is a transitional position with a maximum employment of two years.

  • Other Qualifications:  Basic computer proficiency, including knowledge of software and printing equipment.
  • Language Skills:  Possess written and verbal communication skills, including phone etiquette.  Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals. 
  • Reasoning Ability:   Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies.

  • Possess verbal and written communication skills.
  • Good customer service skills.
  • Have organizational skills.
  • Ability to work with diverse populations.
  • Maintain professional attitude at all times.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
  • The employee is frequently required to reach with hands and arms.
  • The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 15 pounds.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 11/4/2019

About Us

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Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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