Front Desk Clerk
at Heartland Alliance

Date Posted: 7/17/2019

Job Description

Front Desk Clerk

Summary  Responsible for maintaining the policies and procedures developed for the front desk operation in a SRO setting.  The employee in this position in a SROP setting may be required to remain on premises during break and/or meal periods.  Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

  • Check in and check out guests according to policies stated in the Front Desk Policies and Procedures Manual.
  • Monitor traffic through the lobby and into the living area. 
  • Monitor entrance to and use of the lobby and controlled exit from the living area. 
  • Report any hazardous conditions or emergency situations to building management.
  • Conduct periodic inspections of common areas of the building. 
  • Monitor security door and fire alarms. 
  • Be responsible for monitoring adherence to and compliance with building policies as stated in the Front Desk Policies and Procedures Manual and Residency Rules & Regulations. 
  • Prepares and submits written reports in accord with procedures outlined in the Manual. 
  • Adhere to professional standards of confidentiality regarding building tenants. 
  • Other duties may be assigned.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience:  High School diploma or GED, Demonstrated ability to work effectively with a wide range of populations and demonstrated ability to complete written reports and follow written instructions.
  • A criminal background check is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently required to stand, sit, and walk.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Job Snapshot

About Us

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Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.

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