HHC Specialist, Peer Support - MAT/SBIRT
at Heartland Alliance

Date Posted: 11/13/2019

Job Description

Summary: The Specialist, Peer Support – MAT & BIRT, working as part of the MAT & SBIRT teams, will provide peer support in order to increase patient engagement, treatment compliance, and progress toward patient goals. Utilizes best practices and evidence based treatments such as Harm Reduction, Trauma Informed Care, and Motivational Interviewing. Is uniquely positioned to help patients’ progress toward treatment goals and expand community resources, including the use of peer support groups. Will actively outreach members who have fallen out of care as well as community members using substances but not in treatment, and provide follow-up and aftercare for patients who have completed treatment.

Essential Duties and Responsibilities:

  •  Screen primary care patients through warm hand offs as requested by the primary care providers/clinical staff, and develop a plan of action to address presenting needs. Work as part of an interdisciplinary team, communicate effectively with primary care providers/clinical staff to provide patient care and coordination.
  •  Propose and implement services that improve the health of patients and assist with the implementation of the primary care provider’s treatment plan.
  •  Provide primary care providers timely feedback about patient’s care, treatment recommendations, and progress via documentation in the patients’ records and verbal feedback.
  •  Engage patients in recovery and support services through harm reduction, motivational interviewing, and other evidence based practices.
  •  Work with the team and patients to develop holistic treatment plans.
  •  Ability to work effectively with diverse patients, especially people who use drugs, and staff.
  •  Use person-centered and self-directed approaches to treatment, including harm reduction.
  •  Link patients to support services, including facilitating the use of peer support groups.
  •  Assist with care coordination and access to outside resources for patients as needed. Follow up and monitor completion and outcomes of referral for at risk patients.
  •  Develops and maintains relationships with external providers, case managers and hospitals.
  •  Assist patients in initiating and continuing Medication Assisted Treatment.
  •  Facilitate support groups.
  •  Routinely meet with patients.
  •  Collaborate with patients to engage family and other social supports in treatment planning.
  •  Provide overdose prevention education and support.
  •  Complete all documentation within assigned timeframes meeting HHC and SUPR standards.
  •  Attends, participates in and reports on various internal and external meetings and trainings.
  •  Establishes and maintains a professional and therapeutic relationship within the standards of patient profiles, confidentiality laws and the newest clinical research available.
  •   Attend trainings, workshops and other relevant professional development in order to maintain licensure, if applicable.
  •  Willing and able to obtain certification or license as a peer worker.
  •  Adheres to professional standards as outlined by governmental bodies, IODAPCA (and/or other appropriate professional associations), private funding sources, organization plans/policies and organization’s guidelines. Participates in periodic evaluative reviews and/or in house and external staff trainings.
  •  Other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  •  High School Diploma or equivalent required.
  •  Bachelor’s degree or equivalent experience desired.
  •  Experience working with people who use drugs and/or have behavioral health needs preferred.
  •  Certification or licensure preferred such as Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Certified Alcohol & Drug Counselor (CADC), Certified Peer Recovery Specialist (CPRS), National Certified Recovery Specialist (NCRS), Assessment & Referral Specialist (CARS) and/or Recovery Support Specialist (CRSS). Applicants not certified or licensed must be willing to obtain same.
  •  American Heart Association or American Red Cross CPR certification required upon hire and throughout employment.
  •  Knowledge of Trauma Informed, Harm Reduction, and/or Motivational Interviewing theory and practice preferred.
  •  Candidates with lived experience with substance use, especially opiod use disorder or MAT – are encouraged to apply.

Communication Skills:

  •  Bilingual skills preferred, depending upon language needs of population served.
  •  Ability to use computers and other electronic technology to receive, organize, prioritize, and transmit information; proficiency in Outlook, Word, Excel and PowerPoint. Familiarity with Centricity EMR strongly desired and preferred.
  •  Demonstrated written, interpersonal and verbal communication skills: ability to read and interpret documents, prepare routine reports and correspondence, and speak effectively.
  •  Excellent communication skills required to interact with all levels of internal and external sources, to convey information, manage difficult situations and represent HHC favorably.
  •  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of consumers or coworkers.
  •  Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to use critical thinking and problem solving skills to resolve job responsibility issues.


  •  Familiarity with community healthcare delivery.
  •  Excellent command and consistent use of AIDET principles.
  •  Ability to implement and maintain compliance with organization policies and procedures, and established risk management and safety procedures, including patient privacy through HIPAA.
  •  Capacity to work effectively as part of a team required. Must be energetic, motivated, resourceful and self-directed. Must be organized, detail-oriented and have flexibility to manage multiple tasks simultaneously.
  •   Ability to interact with diverse groups of people of various disciplines and educational levels required. Ability to work as an effective team player.
  •  Ability to deal with problems involving several concrete variables in standardized situations.
  •  Comprehension of and appropriate use of basic medical terminology, application of third party payer guidelines and concepts related to quality assurance measures. Compliance with organization policies and procedures.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •  While performing the duties of this job, the employee is regularly required to talk and hear.
  •  The employee is frequently required to sit, use hands to handle or feel, and reach with hands and arms.
  •  While performing the duties of this job, the employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch or crawl.
  •  The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •  The noise level in the work environment is usually moderate.
  •  The employee may be required to remain on premises during breaks and/or meal periods and may be required to stay on premises until his/her replacement arrives.

HHC Mission, Vision & Culture

Mission: Our mission is to improve the well-being of the communities we serve by providing accessible, high-quality healthcare. At HHC, we believe that healthcare is a human right and we aim to deliver healthcare from the heart every day.

Vision and Strategy for Practice Transformation: Our vision is to be national leader in community-based healthcare by advancing innovative service models and patient-centered best practices. To accomplish our goals, we know we can’t work harder but we must work smarter, and we are strongly committed to creating a more patient-centered care model using a two-pronged strategy: the team-based care movement and the innovation center.

Healthcare from the HEART Culture and Values:

Humility: We believe all voices matter.

Empathy: We have compassion for the experience of others

Adaptability: We adopt an openness to learning and belief in our unlimited potential

Relationships: We foster respectful relationships as they are the foundation of collaboration

Trust: We assume good intentions in our interactions with each other

Heartland Health Centers makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 11/13/2019

About Us

It’s more than a job, it’s a purpose.

Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.

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