Health Center Clinical Lead
at Heartland Alliance

Date Posted: 11/7/2019

Job Description

Summary:  The Health Center (HC) Leader should be an experienced provider working full time or nearly full time at the assigned health center.  In addition to their regular duties as a Provider they will provide clinical leadership to the health center staff and work closely with the Medical Director and Health Center Operations Management.

Essential Duties and Responsibilities:

  • Manage the assigned HC schedule, which includes approving provider PTO requests, make changes in the daily schedule to ensure HC coverage to meet daily encounter expectations, and work with other HC Clinical Leaders to ensure 100% coverage for unplanned clinical staff absences.
  • Orient new providers and serve as a mentor for the first year and complete the 90 day review in conjunction with the Medical Director.
  • Oversee compliance trainings and educational programs are completed for all HC site clinical staff as assigned.
  • Identify areas for additional training and education for the health center staff and coordinate needed training with the site specific Health Center Operational Management.
  • Review quality dashboards will all providers and health center staff on a monthly basis to strategize with the health center staff on quality improvement action plans to ensure improvement in the following month(s).
  • Work with the Medical Director to complete monthly reviews of provider activity and create plans to ensure desired activity targets are met.  Corrective action plans, if needed, will be the sole responsibility of the Medical Director with the input of the Health Center Clinical Lead.  Annual provider reviews will also be done by the Health Center Clinical Leader in conjunction with the Medical Director who will determine all changes to salary or compensation. 
  • Identify one quality measure as a priority for the assigned health center each quarter for improvement 
  • Oversee Medication Use regarding 340 B and I A formularies along with the Medical Director.
  • Ensure all notes are signed within the 72 hour policy and no later than by the end of each month.
  • Facilitate team cohesion by building a culture of best place to work, learn and grow, partly through the use of daily morning huddles, and other team building activities.
  • Performs other duties as assigned.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Meet the job qualifications of a Mid-level Provider and have at least 35 hours scheduled as the assigned site.
  • Language Skills: Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write reports that present data and other information in a logical and cogent manner. Ability to make clear, concise and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
  • Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Cultural Attributes: To perform the job successfully, an individual should demonstrate the following attributes.

  • Accountability – Be responsive, responsible, resourceful, principled, and a problem-solver
  • Leaderful – Take initiative, communicate effectively, delegate based on skills and interests, possess strategic thinking and acting; develop staff, foster teamwork
  • A Bias Toward Action - Advocate for services and policies that support healthier lives for the populations’; be decisive and take action when a problem arises, communicating with those impacted; be proactive, innovative, and consistently work to improve operations and outcomes, carrying out formal continuous improvement  initiatives
  • Participant centered – Listen to and collaborate with participants, identify strengths and implement evidence- based practices; integrate and coordinate services across HAH programs
  • Valuing our colleagues – Be respectful and responsive; appreciative and supportive; provide input, initiative and recognition of colleagues
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

  • Critical Thinking– Able to identify, assess, and develop effective solutions to organizational threats, risks, and gap that impact quality and operations.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk and hear.

  • The employee is frequently required to use hands to key, handle, or feel and reach with hands and arms.

  • The employee is regularly required to sit, stand and walk.

  • The employee must occasionally lift and/or move up to 10 pounds.

  • Specific vision abilities required by this job include close vision and ability to adjust focus.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 11/7/2019

About Us

It’s more than a job, it’s a purpose.


Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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