Housing Resource Specialist-Supportive Services for Veteran Families Program
at Heartland Alliance

Date Posted: 6/21/2019

Job Description

Housing Resource Specialist - Supportive Services for Veteran Families Program        

Summary :    The Housing Resource Specialist provides technical assistance, information and referral, advocacy and resource development for Agency program participants and related service providers.  The employee in this position at a residential program may be required to remain on agency premises during break and/or meal periods.  Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

  • Locates and secures appropriate private market housing units available to homeless or at risk individuals

  • Interviews clients to determine the appropriateness of potential referral both from the perspective of the individual need and the resource referral criteria

  • Instructs clients in budgeting skills, employment interviewing, job search skills and other specific skills necessary to achieve successful referral

  • Meets with employees, landlords and service providers to help resolve conflicts that might arise with referred clients and also negotiate linkages to provide follow up services

  • Assists in identification of supportive service “gaps” and needs at the program level

  • Networks with other housing service providers to ensure that the housing needs of homeless or at risk individuals are adequately addressed

  • Administers funds for client assistance per program policies and procedures which will help clients to access resources (i.e. resources such as buying household items and groceries.)

  • Participates in organizations and coalitions, which help promote greater resources for clients

  • Develops and maintains professional relationship with social service and government agencies and with other organizations to enhance service delivery and the agency image. Interprets agency programs to other social service and government agencies, the public and civic groups

  • Continues his/her professional development by active, self-initiated participation in/with supervision, in house training, conferences, seminars and independent study

  • Participates in program and operational planning

  • Assists in the preparation of grant applications, which will increase resources or linkages to existing resources

  • Participates actively in all supervisory, Unit and agency meetings

  • Adheres to professional standards as outlined by governmental bodies and or other appropriate professional associations) private funding sources Agency plans/policies and unity guidelines. Participates in periodic evaluative reviews and/or in house and external staff training to ensure that he/she understands and continues to adhere to such standards. Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards

  • Other duties may be assigned.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience & Skills: 

  • Master’s degree in a social service field and one year of experience in advocacy services, case management or similar work in a direct service setting or a Bachelor’s degree in a social service field and three years of experience in advocacy services, case management or similar work in a direct service setting or an equivalent combination of education and experience.  Experience in working with special populations including homeless and at risk individuals; individuals with psychiatric disorders and/or individuals with chemical dependencies.  Excellent verbal and written communication skills and access to regular, dependable and timely transportations and comfortable working with people of varying socioeconomic backgrounds.

  • Previous experience working with Veterans preferred

  • In Microsoft office, including Outlook, Word, and Excel

  • Proficient in data entry and in using electronic and/or web-based databases that Heartland Alliance utilizes

  • Able to work a smartphone and laptop, including utilizing a mobile hotspot, at the office or in the field

  • Able to type proficiently

  • Valid driver’s license is required (if you are going to drive the company vehicle), from the state the staff person currently resides in. (The following item is program specific for the Colbert Program only, has the ability to operate a wheelchair ramp within an accessible van.  Load/unload and secure Program Participants who are using a wheelchair and operate an accessible van.)

Language Skills:  Fluency in a second language may be required.  Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Frequently required to sit, stand and walk (on a move in day or shopping day you can be your feet for good portion of the day).

  • For Home visits the buildings may be old and will require walking up and down several flights of stairs sometimes multiple times in one day.

  • Ability to bend and twist frequently

  • You may be required to help participants carry groceries and/or household items, of a reasonable weight, and put those items away, which may require lifting items into cabinets.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 6/21/2019

About Us

It’s more than a job, it’s a purpose.


Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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