Privacy Compliance Manager
at Heartland Alliance

Date Posted: 8/27/2020

Job Description


Under the direction of the Chief Risk Officer , the Privacy Compliance Manager assists with all ongoing activities related to the development, implementation, oversight and evaluation of the enterprise-wide Privacy program, including policies and procedures pertaining to participant protected health information (“PHI”) that ensure adherence to HIPAA’s Privacy Rule and other applicable privacy laws and regulations.  The Privacy Compliance Manager will report to the Chief Risk Officer and work with subsidiary and program liaisons and the Chief Information Security Officer to enhance the overall effectiveness of the Privacy program, develop policies, deliver/develop training, and investigate privacy incidents.  As a member Enterprise Risk Management department, the Privacy Compliance Manager may be assigned duties related to the broader enterprise-wide Corporate Compliance and Ethics program.  

Privacy Program – Essential Duties: 

  • Oversees annual  risk assessments to identify HIPAA and other privacy compliance risks;
  • Assists with developing appropriate corrective action plans;
  • Conducts internal monitoring and subsidiary auditing activities;
  • Writes policies and coordinates dissemination with Director of Enterprise Risk Management.
  • Select training content, coordinate dissemination, and monitor training adherence.
  • Serves as an enterprise-wide privacy resource;
  • Administers processes for receiving, documenting, tracking, investigating, and taking action on all reported violations and complaints concerning privacy practices, policies, and procedures; Coordinates IT security investigations with Chief Information Security Officer.
  • Ensures policies and procedures regarding privacy of and access to PHI and other protected information comply with HIPAA’s Privacy Rule and other applicable privacy laws and regulations, respectively; 
  • Ensures timely reporting and tracks consistent corrective/remedial actions;  
  • Provides assistance in ensuring privacy requirements are met in, and maintains as appropriate, authorization forms, notice of privacy practices, business associate agreements, and other documents required under the Privacy Rule;
  • Periodically evaluates of the collection, use, storage, and maintenance of confidential information;
  • Conducts research and analysis of laws and regulations to identify and implement customized best practices;
  • Maintains and collaboratively implements with Chief Information Security Officer the Privacy and Information Security Policy Manual;
  • Investigates privacy events, conducts breach risk assessments, and performs risk analyses;
  • Records, analyzes, and trends privacy event data to inform educational tools and training; and
  • Conducts research and analysis of laws and regulations to identify and implement customized best practices;
  • Conducts privacy compliance gap analyses and addresses, as appropriate; and
  • Other duties as assigned or when necessary.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Bachelor’s Degree;

  • Professional certification in Healthcare Privacy, or willingness to obtain same, within three months of hire;

  • Experience working with federal and state laws and regulations concerning privacy;

  • Strong analytical skills and experience conducting investigations;

  • Ability to adapt and take initiative, prioritize effectively, and manage workload;

  • Strong initiative and experience working autonomously;

  • High degree of integrity and ethical decision-making;

  • Detail and solution-oriented; resourceful; demonstrated ability to take initiative;

  • Demonstrated ability to work effectively in teams and autonomously; and

  • Excellent oral and written communication skills.


  • Juris Doctor or relevant advanced degree;

  • Program development experience at a complex organization

    Other Skills and Qualifications: 

  • Language Skills:  Strong interpersonal skills required. 

  • Computer Skills:  Proficiency in Microsoft Office, including Excel, and ability to quickly learn new software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk and hear.

  • The employee is regularly required to sit, stand and walk.

  • The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.

  • The employee must occasionally lift and/or move up to 10 pounds.

  • Specific vision abilities required by this job include close vision and ability to adjust focus.

    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

  • Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Job Snapshot

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Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.

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