Program Manager, READI Chicago
at Heartland Alliance

Date Posted: 11/11/2019

Job Description

Heartland Alliance for Human Needs & Human Rights is a global anti-poverty and human rights organization that has been tackling society’s toughest challenges since 1888. Today, we serve the most marginalized people in society, including immigrants and refugees, people experiencing homelessness, and survivors of violence and torture. We believe that society is better for everyone when all of us can participate, prosper, and reach our full potential.

Heartland Alliance leads READI (Rapid Employment and Development Initiative) Chicago, an initiative that engages individuals at the highest risk of becoming victims or perpetrators of gun violence in an 18-month wage-subsidized transitional job (TJ) and cognitive behavioral therapy (CBT) program, followed by up to six months of follow-up case management and coaching support.  The goals of READI Chicago are to: decrease shootings and homicides among those at highest risk of gun violence; create new opportunities for these same individuals to change their life trajectory and decrease their involvement with the criminal justice system; and help build an infrastructure at the community level to promote long-term safety and opportunity in Chicago’s most impoverished communities. 

Reporting to READI Chicago’s Director of Programs, the Program Manager is responsible for ensuring and supporting consistent, high quality program execution through the development of effective, efficient systems and structures, and creating solutions to address program level challenges. The Manager will be energetic, creative, innovative, flexible, collaborative, and proactive; this role will rely on a multidisciplinary team while proactively supporting the programmatic and operational success of READI Chicago. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities

  • Establish and maintain collaborative working relationships with staff across the Heartland Alliance and READI Chicago, partner agencies, partner communities and with key stakeholders
  • Establish collaborative relationship with READI partner agencies while encouraging and influencing any necessary remediation to program effectiveness, program successes, and sharing of best practices
  • Ensure program components are implemented in accordance with READI Chicago‘s model and philosophies. Model and provide technical assistance and oversight in this area.
  • In collaboration with READI’s Community Project Managers, develops and implements system of supportive “spot checks” and follow-ups to program sites and transitional employment sites.
  • In collaboration with READI’s Compliance Manager, build a model of accountability, supervision and oversight to regularly monitor the progress of participants through assessments, collaborative case planning, one on ones and case management.
  • Use data to assess performance and modify service provision as needed to achieve the best possible outcomes for program participants
  • Provide input on performance tools and establish routines for collecting, reviewing and utilizing data to understand and assess participants’ behavioral change and to ensure accountability
  • Assist with development of and compliance with policies and procedures which strengthen the READI Chicago Initiative
  • Maintain professional skills in workforce interventions, data management, and other key areas to serve as a resource for partner agencies
  • Maintain regular communications with Director of Programs and READI Chicago leadership regarding obstacles faced with service provision to participants and partner staff
  • Offer constructive feedback and propose solutions to READI Chicago leadership team in the spirit of quality improvement
  • Ensure that participants meet the requirements for stage advancement as they move through the program
  • Support the collection of any necessary information to prepare grant proposals and applications
  • Contribute to organizational culture aligned with core commitments of tackling root causes; encouraging creativity and innovation; using data for continuous improvement and to measure progress; applying an equity lens to all that we do; partnering with participants and others to co-create and achieve ambitious, shared goals; and aligning and capitalizing on our global and domestic efforts and perspectives
  • Model the Heartland Alliance Philosophy of Care, ensuring all partners use a strengths-based and trauma-informed approach to programming, including relentless re-engagement with participants
  • Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty. Qualifications below represent the knowledge and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Bachelor degree required; Master’s degree preferred.
  • 3+ years of related lived and professional experience in workforce development, social work, public health, criminal justice, or related human service field; 2+ years of progressively responsible experience managing programs focused on workforce development or criminal justice preferred
  • Demonstrated track record exhibiting problem-solving, critical thinking and communications skills
  • Unwavering commitment to quality programs and excellence in organizational effectiveness
  • Comfort with ambiguity; experience in a growing initiative, in a fast-paced environment
  • Unwavering commitment to quality programs
  • Ability to work with high-risk populations with complex needs
  • Ability to simultaneously manage multiple projects and activities
  • Ability to work independently, initiate projects, and implement social service interventions
  • Excellent writing and communications skills
  • Fluency in Microsoft Office Suite
  • Exhibit the highest level of confidentiality at all times
  • Individuals with criminal records/justice involvement are encouraged to apply

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position requires travel to sites across the region, including program sites, TJ placement sites, unsubsidized employer partners and other stakeholders.
  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • The employee is required to use hands to key, handle, or feel and reach with hands and arms.
  • The employee is regularly required to sit, stand and walk.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 11/11/2019

About Us

It’s more than a job, it’s a purpose.


Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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