Program Officer, Monitoring & Evaluation
at Heartland Alliance

Date Posted: 6/13/2020

Job Description

Join Heartland Alliance International to support our innovative programs serving marginalized and vulnerable communities.

Summary: Heartland Alliance International (HAI) seeks a Monitoring and Evaluation Program Officer to support the continued growth of a culture and practice of high-quality design, monitoring, evaluation, and learning (DMEL) for programs across the globe with a current emphasis on HAI’s Sub-Saharan Africa region. Primary responsibilities include supporting the implementation of monitoring and evaluation (M&E) systems and events and building the capacity of HAI staff in M&E. The M&E Program Officer will be responsible for providing timely, regular, high-quality M&E technical support to field offices with both new and ongoing programs.

Essential Duties and Responsibilities

Direct and Supportive Technical Assistance to Projects

  • Provide technical assistance to project and partner staff on implementing project-based DMEL, ensuring compliance with HAI and donor requirements; includes but not limited to: working with field teams to draft/coordinate data collection instruments,  timelines for M&E events,  data collection methodology, and  databases for field team use;
  • Prepare internal and external project reporting, including monthly and quarterly project updates
  • Coordinate and manage project evaluations, as needed with support from Associate Director of Research, Monitoring, and Evaluation

  • Document findings and assist in documenting and reporting key lessons learned to stakeholders
  • Facilitate periodic reflection meetings with relevant project and partner staff to review project data, identify challenges with implementation and monitoring, and plan for corrective adjustments
  • Monitor projects to ensure established protocols have been implemented

  • Manage M&E proposal development efforts, specifically with project design and developing M&E plans

  • Conduct literature reviews and other research related to M&E and learning

Data Management, Integrity, Analysis and Integration

  • Routinely conduct data quality control checks of HAI’s projects

  • Coordinate with internal and external stakeholders to assist with administration and provide technical support for electronic data management system

  • Clean and analyze quantitative and qualitative data collected as part of program monitoring and/or stand-alone research projects

  • Use statistical software to prepare, analyze, interpret and present key data findings to support data integration and utilization across departments including external communications, program development and program quality


  • Provide administrative support to Chicago-based M&E and Learning staff, including preparation and review of internal and external documents, organization of materials and information, and support with ad-hoc requests

  • Manage the flow of M&E related information from country offices to HAI’s Chicago office
  • Contribute to research reports, presentations, and academic articles based on evidence collected through HAI’s projects
  • Liaise with other HAI departments and implementing partners, as needed


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: 

  • Bachelor’s degree required, Master’s degree preferred, in public health, social sciences or related field

  • Three years of experience conducting monitoring & evaluation in humanitarian relief and development sectors. Two years of experience with a Master’s degree will also be considered.

  • Experience in the application of statistical methods, including qualitative and quantitative data analysis, and field research experience

  • Experience in planning, development, implementation, and provision of monitoring and evaluation work for other international NGOs, donor organizations, or public or private sector institutions

  • Experience supporting projects funded by the USG, UN, and other major donors

Computer Skills: 

  • Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems;
  • High proficiency in STATA,, SPSS, Excel, or another statistical analysis software program;
  • Experience with Salesforce a plus;

Language Skills: 

  • Excellent oral and written English language skills

  • Written and oral French language skills strongly preferred

  • Demonstrated competency in public speaking


  • Forward and Strategic Thinking- Able to understand the strategic intent and purpose of job duties and responsibilities, and able to offer insights to the management team regarding means to over-come barriers or improve processes.

  • Self Motivation - Has an awareness of their intrinsic motivations. Understands many jobs have duties or responsibilities that the employee does not feel motivated to complete, but is able to identify strategies –or seeks guidance from management- to complete all work duties with the same level of quality and efficiency.

  • Professionalism - Thinks carefully about the likely effects on others of one’s words, actions, presentation of self, and mode of behavior. Monitors quality of work and selects the words or actions most likely to have the desired effect on the individual or group in question.

  • Reliability - Shows commitment/ dedication and accountability in one’s work, and follows through on all projects, goals, aspects of one’s work. Fulfills all commitments made to peers, co-workers, and supervisor. Works to achieve agreement (by offering alternatives, etc.) on time frames or objectives that can be realistically met.

  • Teamwork and collaboration- Willingly seeks and shares knowledge that will enable a colleague to improve in their job, or the team to advance towards a project goal. Takes into account the organization as a whole when making decisions. Separates one’s own interests from HAI’s interests to make the best possible judgments for HAI.

  • Adaptability - Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

  • Integrity and Authenticity- Respects confidentiality. Contributes fair and equal contributions at work, measured by following through with promised and assigned work and honoring commitments, being honest about capabilities, limitations, and mistakes.

  • Cultural Humility and Interpersonal Awareness- Aware of and able to read cues in different situations then adapt accordingly. Makes others feel comfortable by responding in ways that convey interest in what they have to say.

  • Resilience and Stress Tolerance- Ability to manage difficult situations, seeks support or accepts offers of support when necessary, ability to overcome challenges

  • Service Orientation- Willing to assist colleagues or participants by performing duties outside of one's job description, able to recognize when someone is confused or needs help and offers assistance without being asked. When unable to help, directs the individual to someone who can.

  • Written Communications- Writes using concrete, specific language relevant to the purpose and audience

  • Technical Expertise- Keeps informed about developments and trends in one’s technical area.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear.

  • While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.

  • While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

  • The employee must occasionally lift and/or move up to 20 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.

  • The employee may be required to travel occasionally to insecure and limited-resource environments.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at +1 (312) 660-1431.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 6/13/2020

About Us

It’s more than a job, it’s a purpose.

Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.

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