Program Supervisor- Housing & Health (Building Stable Communities)
at Heartland Alliance

Date Posted: 10/20/2019

Job Description

Summary:  This series provides functional/operational supervision to the department through progressively more complex and responsible levels. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

•       Makes care/participant/project assignments to program workers in accord with established organization and department policies/procedures.       Prepares performance evaluations for assigned staff, with guidance from higher level Manager(s).

•      Participates in interviewing, hiring, discipline, termination and other relevant employment transactions, with guidance from higher level Manager(s).

•      Ensures the implementation of organization and program/department policies and procedures. (e.g. personnel, financial, participant eligibility, Standards of Professional Conduct, Ethics, HIPAA etc.)

•      Provides direct services for appropriate participants, cases and/or projects in accord with the Collective Bargaining Agreement.

•      Develops and maintains professional relationships with appropriate groups/organizations, etc., as approved by higher level Management.

•      Remains current in the field of service provided by the program through self-initiated avenues, as approved by higher level Management.

•      Supervises the case/treatment plan, referrals, follow-up schedule and advocacy needs, etc. for participants/cases of the program.

•      Provides training and guidance to assigned staff in appropriate facets of the position and ensures documentation is completed in a thorough, accurate and timely fashion.  Participates in Group Supervision meetings as scheduled.

•      Conducts organization-sponsored in-service training sessions, as requested.

•      Initiates requests for regular supervision and interim evaluation/goal setting.

•      Develops, implements and monitors appropriate Unit procedures for effective service delivery and administrative efficiency.

•      Participates in budget development and/or grant writing for the program as requested..

•      Approves non-personnel financial transactions within established parameters.

•      Participates in the development of long range plans, service delivery model and other significant strategies and/or systems as requested.

•      Assumes responsibility for the accuracy, substance and timeliness of program reports, projects, schedules and other relevant work products.

•      Coordinates resolution of basic physical plant and/or equipment issues.

•      Maintains an appropriate professional demeanor toward co-workers, visitors, participants, supervisors and all others.

•      Assumes an appropriate role in other Unit tasks or projects.

•      Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), and private funding sources. Assists in the development of organizational plans/policies related to professional standards. Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards. Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•   Education and/or Experience: Bachelors degree and two years of supervisory experience required.  May give credit towards years of experience if attained a degree higher than a Bachelor’s Degree.

  • Language Skills: Fluency in a second language may be required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•     This position requires the ability to perform precise or skilled physical activities (e.g. typing or operating a computer).

•     This position requires the ability to generate audible communication (e.g., conversing on a telephone or participating in a meeting) in a manner that should be readily recognized and understood by the audient.

•     This position requires the ability to successfully engage in non-technical work activities (e.g. read mail, file documents).

•      This position requires the ability to successfully identify and understand audible communications. This position requires regular, full-time attendance and the ability to work flexible hours and days of the week.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•     The noise level in the work environment is usually moderate.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 10/20/2019

About Us

It’s more than a job, it’s a purpose.


Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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