Quality of Life Case Manager
at Heartland Alliance

Date Posted: 6/9/2019

Job Description

Quality of Life Case Manager

Summary:   This position is responsible for minimizing fragmentation in families, using evidence-based assessment tools to navigate transition plans, incorporate adherence to guidelines and other standardized practice tools, expanding the interdisciplinary team in planning care for individuals/families, and improving family and community safety.  Provides holistic and comprehensive case management services to families in the Housing Choice Voucher program. including: intake assessment, benefit assessment, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, tenant education, advocacy and referrals.  Provides services by request or referral to help families, including residents of public housing, remain stable in housing or transition to housing with a high quality of life.

This position is governed by a Collective Bargaining Agreement for which the employee, as a condition of employment, shall be required to remit dues or fees to the Union for administration of the contract.

Essential Duties and Responsibilities:

  • Provide referrals and resources and supportive services for all families referred to the CHA Regional Satellite Office
  • Attend Regional Office Team meeting and provide updates regarding services offered
  • Manage all referrals received by the Regional office team for HCV residents only
  • Enter data for all HCV residents engaged in the Salesforce HCV User data system.
  • Assists program participants with development of an individual service plan, addressing how to manage any barriers to achieving their goals.
  • Monitor and record participants' progress to ensure that goals and objectives are met.
  • Utilizes strengths-based assessments and interventions, provides trauma-informed care, provides services from a harm-reduction perspective, utilizes a human rights approach consistent with Heartland Alliance’s Philosophy of Care, Utilizes Motivational Interviewing and other techniques aligned with Heartland Alliance’s Philosophy of Care.
  • Provides supportive services, advocacy, assessment, and case management services to individuals, families and groups, including referrals or service coordination to existing resources for youth and seniors.
  • Working with participants to develop service plans that may include personal and vocational counseling, training, job placement and housing stability/lease compliance, transition to private market housing, clinical services.
  • Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational / vocational situations.
  • Assists participants with their goals for increased economic self-sufficiency, completes assessments for program participants in order to identify needs and barriers associated with increasing self and family sufficiency by providing referrals for or assisting with practical job search, educational advancement opportunities, career development and job-related issues.
  • Develop and maintain relationships with the community; providing linkages, such as schools and community groups and more.
  • Completes all required paperwork in a neat and timely manner utilizing effective written/verbal communication. When required, utilizes a database system to enter participant information.
  • Move clients to optimal levels of health, well-being, education and community awareness
  • Address quality, safety and cost-effective care, as well as to focus upon facilitating appropriate access to care.
  • Primary case management functions to include both current and new skills and concepts
  • Positive  relationship-building;
  • Knowledge of contractual and risk arrangements, the importance of obtaining consent, confidentiality, and client privacy
  • Participates in case consultation with multi-agency teams on behalf of clients when appropriate.

Assists people, when necessary, to gain access to existing services such as public services including benefits, housing, legal services, etc.

  • Other duties may be assigned.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience:   Associate’s Degree (or equivalent) and five years experience using holistic case management strategies  to  empower people to understand and access quality of life services.  Social service settings working with the hard to employ and special needs populations with multiple barriers affecting employability development.  Minimum of one year of direct employment experience required.  Knowledge of principles and methods for training design, teaching and instruction for individuals and groups.  Mediation and negotiating skills
  • Other Qualifications:  A valid driver’s license and ability to travel throughout Chicago and surrounding areas. Monitoring/Assessing performance of you, other individuals, or organizations to make improvements or take corrective action.  Ability to work with complex written regulations.  Use of critical thinking and analysis; ability to plan and organize effectively; promote participant autonomy and self-determination.
  • Computer Skills:  Demonstrated proficiency in Microsoft Word and Excel.  Proficiency in Microsoft Access may be required.  Skilled in entering and retrieving information from various data base systems.
  • Language / Communication Skills:  Fluency in a second language may be required.  Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of participants or employees of organization. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk and hear.
  • The employee must meet close/distance vision requirements.
  • May be required to visit clients in their homes or in institutions.
  • The employee is frequently required to reach with hands and arms.
  • The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 35 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
  • The noise level in the work environment is usually moderate.
  • Be able to work well with diverse and challenging populations, maintain appropriate professional boundaries and have the ability to remain calm during crisis situations.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987

Job Snapshot

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Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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