Resource Coordinator
at Heartland Alliance

Date Posted: 7/30/2020

Job Description

Heartland Alliance for Human Needs & Human Rights is a global anti-poverty and human rights organization that has been tackling society’s toughest challenges since 1888. Today, we serve the most marginalized people in society, including immigrants and refugees, people experiencing homelessness, and survivors of violence and torture. We believe that society is better for everyone when all of us can participate, prosper, and reach our full potential.


Heartland Alliance coordinates READI (Rapid Employment and Development Initiative) Chicago, a network of community-based organizations on Chicago’s West and South Side that engage individuals at the highest risk of becoming victims or perpetrators of gun violence in an 18-month wage-subsidized transition job (TJ) and cognitive behavior therapy (CBT) program, followed by up to six months of follow-up case management and coaching support. The goals of READI Chicago are to: decrease shootings and homicides among those at the highest risk of gun violence; create new opportunities for those same individuals to change their life trajectory and decrease their involvement with the criminal justice system; and help build infrastructure at the community level to promote long-term safety and opportunity in Chicago’s most impoverished communities.

The Resource Coordinator position is responsible for collaborating across interdisciplinary teams to organize, develop, and connect both staff and program participants to resources intended to address emerging need. The position requires a firm knowledgebase of accessible, trauma informed, culturally relevant resources proven to support men experiencing complex trauma caused by prolonged exposure to poverty, crime, and victimization from violent offenses. The Resource Coordinator is a high-energy professional that proactively engages across community partner staff and systems to cultivate resource opportunities on behalf of program participants and staff. This position requires an ability to engage a diverse group of stakeholders whose services positively impact men of color with longstanding involvement in organized street gangs, criminal justice involvement, and substance abuse. The Resource Coordinator must have experience with coordinating community-level resources in communities of color with high-risk youth and/or adults involved in structured programming.

Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

Resource Coordination and Referral

  • Assess immediacy, and deepen understanding of needs expressed by READI Chicago participants and staff
  • Attend bi-weekly case staffing sessions to discover, present, and bridge resource opportunities
  • Engage directly with staff and participants to share resources gathered from external partnerships
  • Analyze site specific participant-level data, in particular completed needs assessments, to assess and forecast trending need & align resources
  • Establish a directory of trauma informed community-based resources to address issues of legal assistance, mental health, substance-abuse, housing, and domestic violence
  • Develop, operationalize, and manage a resource referral system that supplies tangible tools and resources to program staff and participants
  • Collaborate within teams from outreach and transitional jobs to supply resource referrals during one-on-ones and personal development sessions.
  • Document the frequency at which resources are requested and utilized by both staff and participants
  • Provide bi-weekly reports to site management that highlight emerging resource patterns, opportunities, and partnerships
  • Present new & emerging resource trends and partnerships during bi-weekly partner leadership meetings
  •  Ensures adherence to Centers for Disease Control and City of Chicago’s Department of Public Health’s guideline on managing public health pandemics including social distancing measures and wearing masks (self and participants)
  • In partnership with the Director of Training, co-design and foster professional learning opportunities to address the developmental needs of READI Chicago participants
  • Other duties as assigned

Community Engagement

  • Develop & integrate trauma-informed resources throughout assigned READI Chicago communities
  • In collaboration with assigned outreach and transitional jobs coach, develop and maintain referral relationships for a range of support services; connect participants to appropriate services as needed.
  • Collaborate with Resource Coordinators throughout READI Chicago to identify, strengthen, and bridge resource opportunities, improve resource connection, host  meetings, and form linkages across institutions
  • Establish and maintain collaborative working relationships with staff across the Heartland Alliance community and with partner organizations
  • Engage site management to ensure referral system operates in accordance to READI core commitments of:
    • tackle root causes of violence and poverty
    • encourage creativity and innovation
    • use data for continuous improvement and progress monitoring
    • apply an equity lens
  • Partner with participants and others to achieve ambitious, shared goals
  • Maintain highest levels of confidentiality at all times


  • Commitment to the mission and values of READI Chicago, as demonstrated by a professional approach that is strength-based, trauma-informed, inclusive, and grounded in human rights
  • Associates degree with three to five years of relevant experience in social work, youth development, criminal justice, or related field. Bachelor’s degree preferred.
  • Positive disposition and authentic engagement with professional colleagues
  • Self-directed, motivated; experience in a growing initiative, comfort in ambiguity and  fast-paced environments
  • Unwavering commitment to quality programs
  • Excellent problem-solving skills
  • Ability to work with high-risk populations with complex needs
  • Ability to simultaneously manage multiple projects and activities
  • Ability to work independently, initiate projects, and develop and implement social service and/or educational interventions
  • Excellent writing and communications skills
  • Computer literacy commensurate to complete job duties
  • Individuals with criminal records and other lived experience are encouraged to apply
  •  No current gang affiliations; no pending criminal cases

Requirements:  This position is governed by a Collective Bargaining Agreement for which the employee, as a condition of employment, shall be required to remit dues or fees to the Union for administration of the contract.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position requires travel to sites across the region, including program sites, referral partners, TJ placement sites, unsubsidized employer partners, and other stakeholders

  • While performing the duties of this job, the employee is regularly required to talk and hear. 

  • The employee is required to use hands to key, utilize handwriting for signatures, casenotes and presentations, handle, or feel and reach with hands and arms. 

  • The employee is regularly required to sit, stand and walk.

  • The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

  • The employee must occasionally lift and/or move up to 25 pounds.

  • Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 7/30/2020

About Us

It’s more than a job, it’s a purpose.

Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.

Join the Heartland Alliance Talent Network today to stay up-to-date on our current openings as they become available!

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email