Senior Director of IT Projects
at Heartland Alliance

Date Posted: 11/10/2019

Job Description

Summary:  The Director of IT Projects is a member of the IT department’s management team.  This position is expected to provide systems and process advice/recommendations to the Chief Information Officer and has management responsibility for the research, planning, implementation, development, and initial operation of IT projects and application systems. Responsibilities included management, coordination, and communication of IT projects assigned by the Chief Information Officer.  The Director of IT Projects serves as an internal consultant to Heartland Alliance and its subsidiary companies in the planning, estimating and execution of projects with assistance or a supporting role to the IT technical staff.  The position is responsible for all aspects of the project lifecycle and the direction of activities necessary for successful project implementation and completion.  The Senior Director of IT Projects is required to work at multiple locations within the metropolitan area. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

  • Provides leadership and direction in the evaluation, selection, acquisition of major information technology request that support end users in the productive use of IT projects, including understanding business process design concepts and the impact of technology on operations.
  • Provides senior management with an integrated perspective, assessing risks and the effects of specific requirements on other processes and system priorities; ensures any proposed technology solutions are appropriately aligned with the overall strategic plan.
  • Project portfolio management including administration of an IT project portfolio roadmap, management of resource planning and project dependencies, and oversight of interfaces and dependencies between projects.
  • Leads review sessions, testing, validation and acceptance of blueprint sessions as needed by the system and network team members.
  • Manages new project sites from the pre-requisite checklist, facility planning and installation of the technical aspects of all new office openings, remodels, moves and closings including computer hardware, phone and data lines, phone systems, copiers, printers, etc.
  • Directs project management activities for the IT Department for both internal and external projects.
  • Oversees the management (i.e. procurement, installation, tracking, upgrading, and disposal) of technology assets such as desktop hardware, printers, and peripherals, etc. for assigned projects.
  • Authors, maintains, and manages detailed project plans to support application software development, hardware installations, third party software implementations, and a variety of integration projects.
  • Develops project plans by defining scope of work, preliminary estimates, budgets, team members and responsibilities, QA/QC requirements, and establishing expected outcomes of the project.
  • Develops project schedules and planning documents, schedules tasks, deadlines and milestones for all stakeholders and resources.
  • Performs risk analysis for projects, including identifying mitigation strategies and contingency plans for key deliverables or deadlines.
  • Active champion for recommending and assisting in delivering continuous process improvement and delivering the end product.  
  • Responsible to report project status with regard to cost, budget, schedule and resources, to key stakeholders on a timely basis.
  • Conducts vendor selection and bidding processes as appropriate for IT projects and ensures internal and external compliance with vendor and purchasing requirements.
  • Assist in managing vendor relationships and is responsible for contract negotiation during through project execution.
  • Assists and provides guidance on the development of technology budgets (for corporate and sites).
  • Implements project management methodologies and best practices and assists in development of standard operating procedures.
  • Supervises departmental procurement activities including reviewing and approving contractor requisitions and invoices
  • Acts as an internal resource for technical assistance as necessary, and reviews and approves technical specifications and documents as required.

Supervisory Responsibilities:  Supervise and collaborate with external contractors and internal IT staff, as required by project activity.  Carries out supervisory responsibilities in accordance with Heartland Alliance’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work of others.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience:  Bachelor's degree from four-year college or university and  minimum of five years experience; or high school diploma and a minimum ten years of related experience and/or training; or equivalent combination of education and experience. Minimum of two years of supervisory experience.  PMP certification preferred.

  • Technical Skills: Thorough understanding of Project Management Body of Knowledge (PMBOK) and software procurement and development project lifecycles.  Proficiency with project planning software such as MS Project. Understanding of database design, knowledge of network infrastructure, low voltage systems, and computer operating systems.

  • Other Skills:  Excellent communication and people skills required for interaction with vendors, technicians, management and users at all levels.  Ability to translate business needs into technical specifications. Demonstrated ability to manage multiple, parallel assignments with accountability for timely, cost effective results.  Strong contract negotiation and management experience overseeing vendors and consultants.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
  • While performing the duties of this job, the employee is frequently required to talk or hear.
  • The employee is regularly required to sit, stand and walk.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • The employee must occasionally lift and/or move up to 40 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.
  • Moderate exposure to outdoor elements at all times of year when traveling to and from work sites via public transportation.
  • The employee must be in possession of a valid driver’s license and be able to legally operate an agency owned or rented motor vehicle for transportation of equipment and to certain work sites.
  • Program sites are located throughout the Chicago area, including North and South sides of Chicago, as well as the suburbs.  The position will regularly travel to each of these facilities.
  • This position may be responsible for responding to on-call requests.

 Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 11/10/2019

About Us

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Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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