Training Coordinator
at Heartland Alliance

Date Posted: 11/15/2019

Job Description

Summary:   Training Coordinator will provide ongoing support to the Learning Development Specialist and all members of the Policy and Training Department. Some of these responsibilities include managing all training documents, recording trainings completed, communicating with managers to identify training needs and mapping out development plans for teams and individuals. Training Coordinators are responsible for managing, designing, and coordinating all training programs.

Essential Responsibilities and Duties:

  • Provide administrative support to The Learning Development Specialist in all daily functions

  • Coordinating internal and external resources

  • Work with the implementation of the Learning Management System (LMS)

  • Maintain reports (development, delivery, costs metrics, monthly productivity, etc)

  • Review, edit and update training decks, program documents and policies.

  • Collaborates with LDS to meet training goals within the SAFEty programs and implements operational changes to enhance effectiveness.

  • Supports management in implementation of corrective actions to eliminate regulatory deficiencies in training.

  • May assist in the development and facilitation of operational training materials and programs.

  • Creates, maintains, and audits compliant training records and files

  • Review and update internal Standard Operating Procedures (SOP's) and annual training requirements, including new procedure training and re-certification activities.

  • Build and maintain training schedules and records

  • Assist peers in conducting periodic audits and reviews SAFEty programs to ensure compliance

  • Provide input into annual training strategy and plan

  • Stay up to date with current training methods and best practices

  • Administers course evaluations and assigns learner course completions through the LMS.

  • Builds and sustains working relationships with program leaders (such as leads, supervisors, directors and managers) and colleagues through continuous communication and reporting

  • Manage logistics and prepare brochures, multimedia visual aids, presentations and instructional training materials as handbooks, visual aids, online tutorials, demonstration models, and supporting training reference documentation

  • Keep up-to-date on developments and innovations in training and education in current work sector so that the organization’s training activities remain current and relevant

  • Manage record retention process for all training documentation

  • Performs other job duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience: Bachelor's degree in education or a social services field. Minimum of one (1) year of previous training experience within a juvenile justice, residential care, or detention facility .A minimum of two (1) year experience coordinating  training workshops for groups of various sizes. Excellent presentation skills. A resilient personality to handle multiple pressures from a variety of audiences and balance their learning needs in accordance with training objectives.
  • Computer Skills: LMS experience preferred Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; online presentation software,(i.e.Prezi, Emaze, Genially, etc), and other software routinely used by Heartland Alliance.
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Skills:

  • Excellent written and verbal communication skills

  • Ability to generate enthusiasm, and prioritize and manage several projects simultaneously.

  • Must be able to work independently on projects.

  • Highly organized, thorough, and prompt with a strong work ethic and the ability to complete tasks independently and in a timely manner.

  • Must be flexible in scheduling and have the ability to work in an ever-changing environment.

  • Ability to travel independently to SAFEty sites; Must have regular access to a reliable vehicle.

  • Ability to work during non-traditional hours such as evenings and weekends.

  • Ability to work in a team environment, and develop relationships

  • Ability to multi-task and work effectively in a fast-paced environment

  • Demonstrated ability to innovate and support change

  • Personal and professional integrity of the highest order

  • Manages workload, works efficiently, and meets goals and objectives.

  • Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services.

  • Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals and/or maintains licenses and other pertinent requirements.

  • Meets deadlines, establishes appropriate priority, and completes tasks assigned in timely manner.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

  • Organizational Support- Follows policies and procedures; Completes adminstrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit at a desk for a large portion of the day
  • Extensive reaching, bending, and moving of objects up to 25 pounds to organize and place in files.

  • Ability to carry a laptop computer and training materials.

  • May require periods of walking throughout thefacility.

  • May require periods of.

  • Ability to effectively operate and utilize acomputer.

  • Must be able to work longer hours based on departmental needs

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services , and functions without regard to race, receipt of an order of protection, creed , color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military , and family military rights, ex-offender status (depending on the offense and position to be filled) , unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height , weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987 .

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Training
  • Experience: Not Specified
  • Date Posted: 11/15/2019

About Us

It’s more than a job, it’s a purpose.


Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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