Trauma Support Case Manager
at Heartland Alliance

Date Posted: 12/12/2019

Job Description

Trauma Support Case Manager

Summary: This position provides trauma-informed case management, advocacy and crisis intervention services to children, adults, seniors and families impacted by domestic violence, sexual assault and sexual abuse and community violence.  Additionally, the position is responsible for community outreach, prevention education and conducting program support groups and workshops.  Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

Essential Duties and Responsibilities:

  • Provides advanced advocacy, assessment, and trauma informed case management services to individuals, families and groups. Services can either be provided at the program office, at off-site programs or in participant’s homes.
  • Conducts outreach and intake as assigned.
  • Provides court advocacy in criminal and civil court. Assists victims of domestic violence/sexual assault in obtaining emergency and plenary Orders of Protection. Assesses case and works with the State’s Attorney to ensure full range of benefits for client. Assists clients in securing proper legal assistance and understanding regarding various legal proceedings.
  • Coordinates services with other agencies and provides follow-up services as needed.
  • Creates and maintains service plans to ensure program participants receive full range of services necessary to reach and maintain their individual goals.
  • Counsels program participant individually, in family, or in groups and establishes appropriate service/treatment plans, reviews case progress and determines case closure according to program guidelines and standards.
  • Refers program participants to community resources and other organizations. Determines program participant's eligibility for financial assistance and/or benefits and entitlements.
  • Provides financial assistance and financial management support to program participants, in accord with Organizational policies and procedures. Helps program participant to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and the actions and decisions, which contribute to the creation of those problems.
  • Provides case consultation as appropriate, and develops/implements special projects such as the development of informational materials, providing training for other staff in social work and treatment/service theory, and participating in assigned professional and community activities.
  • Creates and updates safety plans for program participants. Facilitates support and educational groups for children, adults and seniors who have experienced trauma.  Recruits participants for support groups and provides assessment and follow-up referrals for counseling, if needed.
  • Facilitates support groups and educational workshops, as assigned.
  • Provides community education on the dynamics of domestic violence, sexual assault and sexual abuse and rights under the Illinois Domestic Violence Act and Violence Against Women Act.
  • Maintains appropriate participant records including file documentation and protects participant confidentiality.
  • Completes all required statistical and monthly narrative reports for program in a timely and professional manner.
  • Obtains necessary training to keep abreast of important law changes affecting victims of domestic violence, sexual assault, and sexual abuse and their children.
  • Participates in staff meetings and supervision as scheduled.
  • Other duties may be assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience: High school diploma or equivalent and minimum of seven years experience in case work, human services or related field, or equivalent combination of education and experience. Certified Domestic Violence Professional is preferred.
  • Language requirements: Bilingual (English/Spanish) is strongly preferred.
  • Other qualifications: 40 hours of domestic violence and/or sexual assault training is preferred and will be required within 3 months of hire.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.
  • May be required to work evening and/or weekend hours as needed.

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Chicago, IL
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 12/12/2019

About Us

It’s more than a job, it’s a purpose.


Heartland Alliance—the leading anti-poverty organization in the Midwest— believes that all of us deserve the opportunity to improve our lives. Each year, we help ensure this opportunity for nearly one million people around the world who are homeless, living in poverty, or seeking safety. Our multicultural staff are passionate about our mission and make Heartland Alliance a dynamic and exciting place to develop your career.


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