Branch Senior Member Services Representative
at Honda (U.S.)

Date Posted: 4/16/2021

Job Description

The Member Service Representative is responsible for understanding/performing/troubleshooting a broad Variety of Member services such as transactions, opening and closing accounts, filing disputes, and assisting members with all questions/concerns in regards to their account, customer loan knowledge and processing.



Responsibilities:
  • Assist members in a professional, courteous, efficient manner
  • Cross sell HFCU products and services for the benefit of the member, keeping in business in mind
  • Work with team to accomplish overall goals/products and services required

  • High school diploma or equivalent.
  • Minimum of 2-3 years of customer service experience and sales skills within a financial institution.
  • Understand how to review credit reports.
  • Ability to work in a multi-task environment.
  • Strong customer service communication skills with the ability to maintain confidentiality.
  • Working knowledge of basic accounting principals.
  • Proficient in Microsoft Office programs.
  • Able to quickly learn multiple systems to perform daily work.

Job Snapshot

About Us

Honda opened its first U.S. operations in 1959. Since then, the company has grown to directly employ more than 32,000 associates in North America who are responsible for the design, manufacturing and sales and distribution of not just Honda and Acura vehicles, but also power products, ATVs, motorcycles and even jets. The experience, focus and dedication of this team has led to countless product awards for product quality and dependability throughout the years.

Honda has remained committed to continued growth in North America. The company invested more than $1 billion in its manufacturing operations in 2012. While Honda celebrated 30 years of auto production in North America in 2012, the company's seven auto plants combined to produce nearly 1.7 million vehicles - a new record for this region.

Honda is built on realizing the dreams of individuals, reinforced by the global slogan "Power of Dreams." We are always looking for bright, ambitious associates who are open to new ideas, embrace individual respect, and have a strong commitment to improving society and the environment. We offer competitive compensation and benefits, which may include:

  • Comprehensive Health Care Plans
  • Pre-Tax Spending Account
  • Competitive Retirement Plans
  • Paid Holidays/ Paid Time Off
  • Flexible Work Schedules
  • Product Purchase and Lease Programs
  • Volunteer Community Involvement Programs
  • Educational Reimbursement Program
  • Vehicle Safety Training Program
  • Credit Union Membership

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