Line Support Technician I
at Honda (U.S.)

Date Posted: 4/16/2021

Job Description

The Line Support Technician is responsible for maintaining the overall stability of Tier 1 (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to the appropriate support group when incidents occur.

Responsibilities:

  • Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
  • Interaction with plant floor users and clients (in order to understand production line processes and customers)
  • Creation of indication paperwork for line production
  • Bachelor’s Degree or related work experience
  • Four plus years of network experience (level II)
  • Experience supporting computer application and end-user computing devices
  • Experience supporting Windows 7/10, Active Directory, LAN/Networking
  • Experience using MS-Office, and problem ticketing applications
  • Experience executing processes on an AIX/INIX environment
  • Experience managing 2nd level support call (level 1)
  • Experience managing 3rd level support call (level 2)
  • Demonstrated hardware troubleshooting for printers, scan guns, desktop Pc’s/laptops, handheld devices
  • Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems
  • Ability to follow and document processes
  • Ability to adapt/learn in a changing environment
  • Experience with general IT processes and development methodologies
  • Solid analysis, proven problem-solving and decision-making skills
  • Good time management and prioritization skills
  • Strong communication skills, both written and verbal are required

American Honda Motor Co., Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Job Snapshot

About Us

Honda opened its first U.S. operations in 1959. Since then, the company has grown to directly employ more than 32,000 associates in North America who are responsible for the design, manufacturing and sales and distribution of not just Honda and Acura vehicles, but also power products, ATVs, motorcycles and even jets. The experience, focus and dedication of this team has led to countless product awards for product quality and dependability throughout the years.

Honda has remained committed to continued growth in North America. The company invested more than $1 billion in its manufacturing operations in 2012. While Honda celebrated 30 years of auto production in North America in 2012, the company's seven auto plants combined to produce nearly 1.7 million vehicles - a new record for this region.

Honda is built on realizing the dreams of individuals, reinforced by the global slogan "Power of Dreams." We are always looking for bright, ambitious associates who are open to new ideas, embrace individual respect, and have a strong commitment to improving society and the environment. We offer competitive compensation and benefits, which may include:

  • Comprehensive Health Care Plans
  • Pre-Tax Spending Account
  • Competitive Retirement Plans
  • Paid Holidays/ Paid Time Off
  • Flexible Work Schedules
  • Product Purchase and Lease Programs
  • Volunteer Community Involvement Programs
  • Educational Reimbursement Program
  • Vehicle Safety Training Program
  • Credit Union Membership

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