Rep - Member Services Sr Contact Center
at Honda (U.S.)

Date Posted: 4/16/2021

Job Description

The Sr. MSR is responsible for the understanding /performing/troubleshooting of a broad variety of Member Services such as, transactions, opening and closing accounts, accepting consumer loan applications, filing disputes, and assisting members with any question/concerns in regard to their account. This position will have full knowledge of the Credit Union’s products and services and have Customer Service and Sales skills along with Finance knowledge. Additionally, the ability to multi-task, maintain confidentiality and communicate effectively.


  • Assist members in a professional, courteous, and efficient manner
  • Cross Sell HFCU Products and Services for the benefit of the Member while keeping the Business (HFCU) in mind
  • Work within a team to accomplish the overall goals/product/services
  • High School Diploma or GED
  • Minimum of 2-3 years in Customer Service and Sales in a Financial Services environment
  • Consumer Lending experience
  • Ability to Maintain confidentiality
  • Strong ability to multi-task along with decision-making skills
  • Must be self- motivated with a commitment to quality Member Service
  • Knowledge of how to review Credit Reports
  • Must understand and educate on balancing/reconciling deposit accounts
  • Ability to learn multiple system to perform daily work
  • Familiarity with Microsoft Outlook

Equal Opportunity Employer/Veterans/Disabled

Job Snapshot

About Us

Honda opened its first U.S. operations in 1959. Since then, the company has grown to directly employ more than 32,000 associates in North America who are responsible for the design, manufacturing and sales and distribution of not just Honda and Acura vehicles, but also power products, ATVs, motorcycles and even jets. The experience, focus and dedication of this team has led to countless product awards for product quality and dependability throughout the years.

Honda has remained committed to continued growth in North America. The company invested more than $1 billion in its manufacturing operations in 2012. While Honda celebrated 30 years of auto production in North America in 2012, the company's seven auto plants combined to produce nearly 1.7 million vehicles - a new record for this region.

Honda is built on realizing the dreams of individuals, reinforced by the global slogan "Power of Dreams." We are always looking for bright, ambitious associates who are open to new ideas, embrace individual respect, and have a strong commitment to improving society and the environment. We offer competitive compensation and benefits, which may include:

  • Comprehensive Health Care Plans
  • Pre-Tax Spending Account
  • Competitive Retirement Plans
  • Paid Holidays/ Paid Time Off
  • Flexible Work Schedules
  • Product Purchase and Lease Programs
  • Volunteer Community Involvement Programs
  • Educational Reimbursement Program
  • Vehicle Safety Training Program
  • Credit Union Membership

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