Contract Renewal Specialist
at ITW Employee Network

Date Posted: 9/6/2019

Job Description

Contract Renewal Specialist
 

Instron® is a global organization that designs, manufactures, sells and services materials testing systems. Instron is a clear global leader in materials testing applications and its leadership in the marketplace is continually expanding. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

 The Opportunity
The Service Sales Specialist is a vital member of the Inside Service Group.  The position is responsible for the sales and renewal of service contracts and Support Agreements.  The role of the position is to be a highly proactive “can-do” single point of contact for customers and to manage the long-term customer relationship, in coordination with other regional team members.
 
Principle Duties & Responsibilities:
  • Pro-actively contacts existing and potential customers in an attempt to sell/extend their service and/or technical support agreement.
  • Maintains a positive attitude toward customer relationships with emphasis on responsiveness and ownership of the customers’ situations.
  • Contributes to the positive team environment that total customer satisfaction requires.
  • Implements territory sales strategy, in coordination with other members of the Account Management Teams, to maintain and build relationships with existing customers and to identify and qualify prospects.
  • Provides customer support through diligent follow-up to maximize customer satisfaction and the customer’s lifetime commitment to our products.
  • Demonstrates technical competence in service products and applications, ensuring proper sales application to meet customer needs for after-market products and to properly qualify leads for machines.
  • Maintains and develops their territory’s customer database through input of information related to service and support agreements.
  • Coordinates with the product line Service Engineers and Service Managers for backup and specialty technical support including applications requirements, competitive selling, systems configurations and custom quotations.
  • Engages in department-wide projects including improvements to efficiency and development of service sales strategy.
 
Knowledge, Skills and Abilities Required
  • Technical skills acquired through 4 years or equivalent in an inside sales position within a service and/or technical support environment.
  • Extensive telephone selling experience of service, software or technical support contracts in a technical market.
  • Must present a professional and energetic phone presence coupled with strong interpersonal skills.
  • Must be an extremely responsive person with a positive, “can-do” attitude. Must be comfortable working as part of a team while achieving individual objectives.
  • Strong computer skills and full command of all MS Office products.
  • Ability to understand technical information.
  • Associates degree in a business discipline required, bachelor’s degree preferred.
  • Ability to work extended hours as necessary.

Take this opportunity to join a successful and enthusiastic global team where you can make a significant impact immediately. Enjoy a competitive salary and generous benefits that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program. Instron is an Equal Opportunity/Affirmative Action employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.



Job Snapshot

  • Employee Type: Full-Time
  • Location: Norwood
  • Job Type: Engineering
  • Experience: Not Specified
  • Date Posted: 9/6/2019

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