Customer Account Specialist
at ITW Employee Network

Date Posted: 10/17/2019

Job Description

Responsibilities:

●  Receives orders via e-mail, online portal and provides prompt courteous response.

●  Manages EDI order receipt and documentation on a daily basis.

●  Enters customer orders, changes and generates standard and special invoices and weekly reports.

●  Invoices and maintains tooling documentation files.

●  Authorizes returns and approves customer debit memos as received.

●  Enters return authorization and credits with customer (distributor or OEM) as needed.

●  Assists small account sales via telephone and written correspondence.

●  Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.

●  Processes return authorizations, product brochures, and general information as required.

●  Coordinate effective ship date for customer with all areas of the organization.

●  Maintains documentation and arranges shipments with freight forwarders.

●  Is familiar with export Customs procedures to assure compliance.

●  Creates and updates template bar code labels according to customer specifications.

●  Assists with phase-in/phase-out of new and existing products to limit obsolescence and meet customer expectations.

●  Supports the Finance team with unapplied cash investigations.

●  Manages small account sales via telephone and written correspondence.

●  Strives for increased efficiency by reducing or eliminating processes or steps.



Job Requirements

Position Skills and Experience Requirements:

●  Bachelor's degree in Business or Communication from a four-year college or university and 3 to 5 years of experience within customer service in a manufacturing environment.

●  Proficiency with Microsoft Excel and Microsoft Word.

●  Experience with navigating an ERP system. JD Edwards a plus.

●  Strong organizational and interpersonal skills.

●  Strong attention to detail.

●  Ability to respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community.

Job Snapshot

About Us

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To help you make the most of the opportunities available to you within the company, ITW’s My Career Opportunities Site and Employee Talent Network help you access information on internal openings.

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Remember, in order to be eligible to apply for an internal opening, you must be in your current role for a minimum of 12 months and meet performance expectations. Eligibility exceptions need to be approved by your human resources professional and business leader. For more information, please see the FAQ section of this website or the employee resource guide located here.

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