Quality Manager
at ITW Employee Network

Date Posted: 10/18/2019

Job Description

Quality Manager

Valeron Strength Films Overview
Since 1965, Valeron Strength Films has specialized in manufacturing high-strength, cross-laminated high-performance plastic films used in hundreds of different applications worldwide. Our films offer unparalleled performance in demanding construction, packaging, print media and other strength and specialty film applications. Valeron Strength Films has production facilities in Houston, Texas and Essen, Belgium and a sales office in Shanghai, China.


Job Summary:  
Responsible for the development, implementation and continuous improvement of all necessary equipment, tools, documentation, training and processes required for successful execution by the quality department. Responsible for the ISO program and quality system.


Reports to:

Plant Manager

Direct Reports:

4 Quality Control Operators


Houston, TX




The 80:
  • Improve product quality through development of targeted, impactful and sustainable improvements in plant operations utilizing the ITW business model and toolbox
  • Utilizing QMS deliver sustainable improvements in plant operations while supporting the development of a continuous improvement culture
  • Utilize Root Cause Analysis tools in nonconformance investigations and corrective action development
  • Utilize statistical tools to analyze operational data and identify trends and causality to identify improvement priorities
  • Partner with Innovation team to introduce new products into the plant and qualify new raw materials.
  • Work closely with VSF 80 customers to quickly and effectively to resolve any quality claims

The 20:

  • Manage 4 QC operators working on rotating hourly shifts
  • Ensure all quality testing tools are maintained and calibrated
  • Review downgraded material and disposition all material; perform RCA as needed to ensure continuous improvement in operations
  • Implement and manage safety activities within the department
  • Manage Valéron’s Complaint Management system
  • Ensure all customer complaints are investigated and resolved in a timely manner; work with customers and sales as needed to investigate and ensure customer’s needs are met
  • Manage ISO system




  • Drive sustainable improvements in the plant operations
    • Develop and implement basic SOPs for line operation resulting in improved yield and reduced operational downtime
    • Work with process specialist to develop and implement training program on new SOPs
    • Work with HR to develop and implement training tracking syste
  • Manage QMS as a tool to deliver sustainable improvements in plant operations; assist in building culture of continuous improvement
    • Modify existing QMS to make it more user friendly and available to operators on line
    • Develop and implement program to ensure quality issues RCA and CA are communicated across all shif
  • Assist in building ITW toolbox skills across the operations team
    • Utilize statistical tools when analyzing data, including improvement tracking
    • Lead at least two substantial FtB projects that deliver over $100K each in cost improvements


  •  Engineering or Material Science preferred.
  •  5+ years progressive experience in a factory manufacturing environment utilizing Lean or similar manufacturing philosophy, Six Sigma, and/or Total Quality Management principles. Experience in plastics and blown film preferred.
  • 2+ years QA/QC experience as a Quality Manager and/or Senior Quality Engineer including implementing and managing Quality Management Systems. ASQ Certification preferred
  • Statistical Process Control expertise, including expertise with a statistical modeling tool
  • Proven technical leadership with Continuous Improvement systems including the ability to utilize structured problem-solving methods to deliver breakthrough business results.
  • Experience using a structured RCA tool.
  • Experience dealing with customers to resolve complaints or in support of sales activities
  • Experience with SharePoint Preferred

  • Process Orientation 
    • Seeks a detailed understanding of each process looking for ways to simplify and improve them.
    • Uses metrics to evaluate performance.
    • Focuses on both process and results measures
    • Incorporates “voice of the customer” on all process improvement activities
  • Teamwork 
    • Balances team and individual responsibilities
    • Exhibits objectivity and openness to others' views
    • Supports everyone's efforts to succeed
  • Leadership 
    • Creates and effectively communicates a compelling vision for the business and aligns his/her team and senior management behind it.
    • Drives positive change and challenges the status quo.
    • Leads and behaves from an “enterprise first” perspective
  • Business Acumen 
    • Understands business implications of decisions
    • Aligns work with strategic goals
  • Managing People 
    • Coaching and Influencing
    • Talent Management, Team Development
  • Communication 
    • Objectives, Active Listening, Influencing

Job Snapshot

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