Technical Product Specialist
at ITW Employee Network

Date Posted: 11/18/2019

Job Description

This position is responsible for providing product technical phone support of refrigeration products and an excellent customer service experience to independent service agents, which supports $1 billion of refrigeration equipment, in the field. This position reports to the Refrigeration Service Operations Manager or designee.

ESSENTIAL DUTIES:

  • Provide technical troubleshooting and repair assistance via telephone to Traulsen independent service agents
  • Facilitate resolution of equipment and service performance complaints received from customers
  • Investigate and assist Quality and Engineering with resolution development for equipment performance
  • Conduct or support in house training
  • Review for technical merit and process warranty claims within approval limitations
  • Support upgrades and retrofit programs as needed
  • Assist with the development of Owner’s Manuals, parts lists and technical document support.

Job Requirements

EDUCATION

Applicable Technical Degree in HVAC-R or applicable experience in lieu of a degree

QUALIFICATIONS

  • 3+ years experience in technical field support in refrigeration, HVAC or Electronics
  • Good communication and listening skills
  • Excellent customer focus and customer service skills
  • Displays creativity and innovation
  • Outstanding dependability and reliability
  • Good problem solving and analysis

PHYSICAL REQUIREMENTS:

  • Office Environment
  • Repetitive use of telecommunications equipment and computers
  • Some Manufacturing Floor and Warehouse Environment

ILLINOIS TOOL WORKS (ITW)

Since its founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. We place a high premium on the development of innovative solutions–most of which are developed in tandem with our customers. And we continue to ensure that our customers receive timely, cost-effective service for the innovative products we provide.

 

ITW’s differentiated business model is comprised of a set of unique core capabilities: our proprietary 80/20 business process, customer-focused innovation, and our well-known decentralized entrepreneurial culture. While we own many global businesses, these capabilities are unmistakably ITW—and key to our longevity and strong performance.

 

About the Brand

Traulsen has long been known as the premier name in refrigeration for the foodservice market. That reputation is grounded in a long history of delivering products designed and built to the highest possible standards of performance, quality and durability in the industry.

 

Over the years, Traulsen has constantly expanded the range of top-of-the-line refrigeration for the worldwide food equipment market, with refrigeration offerings that include reach-ins, roll-ins, undercounters, blast chillers, prep tables, dual temperature units, heated cabinets, merchandisers and specialty applications drawn from customer requests, many of which become part of our mainstream product line. It’s all based on a corporate philosophy that it takes quality to make quality—and quality creates value for the long run

ITW Food Equipment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status age, or any other characteristic protected by law.

If you are a qualified individual with a Disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact 817-740-6747 for information on how to contact us directly.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Job Snapshot

About Us

Welcome to the ITW My Career Opportunities Site!

To help you make the most of the opportunities available to you within the company, ITW’s My Career Opportunities Site and Employee Talent Network help you access information on internal openings.

  • My Career Opportunities Site allows you to both search and apply for job openings across ITW
  • The ITW Employee Talent Network offers you the opportunity to create a job interest profile based on your interests and experience. Once you join the network and create your profile, you’ll receive alerts when internal openings match your profile.

Remember, in order to be eligible to apply for an internal opening, you must be in your current role for a minimum of 12 months and meet performance expectations. Eligibility exceptions need to be approved by your human resources professional and business leader. For more information, please see the FAQ section of this website or the employee resource guide located here.

**If you have any employment contract limitations, please consider those before applying.

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

EEO is the Law
Applicants and employees of ITW are protected under Federal law from discrimination on several bases. Follow the link above to read more.