Technical Service Coordinator
at ITW Employee Network

Date Posted: 9/21/2019

Job Description

Technical Service Coordinator

 This position will drive Hartness as a differentiator in the secondary packaging market. Ensuring organizational effectiveness which results in best-in-class service and strengthening the Hartness brand in the market. Maintain the scheduling of the service group, provide technical assistance to customers and assist in driving our service business to be a pro-active selling function with profitable service revenues. The position will collect and analyze data that helps minimizes risk and is utilized in corrective engineering action.

  1. KEY RESPONSIBILITIES
  • Improve operational processes, within the field service organization that exceed customer expectations.
  • Maintain the department planning, scheduling and service activities to maximize chargeable labor.
  • Interacting with customers via phone and / or email to assist with technical issues
  • Provide technical assistance to customers
  • Assist in the sales of predictive and preventive maintenance programs that drive service revenue growth.
  • Participate in and promote the 80/20 Toolbox projects in-line with ITW enterprise initiatives.
  • Set in place and work closely with the service group supervisor to measure service KPI’s that helps minimizes risk and is utilized in corrective engineering actions.
  • Schedule and provide timely and accurate service for the clients, ensuring overall customer satisfaction.
  • Maintain the Service schedule in multiple locations

 Leadership

  • Instill a culture of continuous improvement using all available resources with attention to employee involvement and toolbox initiatives.
  • To actively participate in the management team which determines priorities, resolves issues and plans for the development of the company.
  • To maintain good and co-operative relationships with colleagues involved in other aspects of the process or operations to promote strong teamwork and cooperation across the company to meet customer requirements
  • To actively participate in the management team which determines priorities, resolves issues and plans for the development of the company.
  • To maintain good and co-operative relationships with colleagues involved in other aspects of the process or operations to promote strong teamwork and cooperation across the company to meet customer requirements

 

  1. MINIMUM POSITION REQUIREMENTS
  • Technical experience with Hartness machinery
  • Ability to drive and influence performance results
  • Continuous improvement background
  • Strong computer skills (Microsoft Office) to analyze data and trends
  • Strong analytical and decision-making skills
  • Strategic thinker with the ability to drive change
  • Strong leadership, team building, and advanced coaching skills
  • Ability to motivate people and develop employee skills
  • Excellent planning and organizational skills, with strong attention to detail
  • Ability to prioritize and multi-task
  • Excellent interpersonal communication and listening ability
  • Ability to work with teams and lead decision-making processes in a team environment
  • Highly motivated, results oriented, and driven
  • 25% travel required

Job Snapshot

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