Product Support Specialist
ITW Employee Network

掲載日: 03/04/2020

求人詳細

Open Position Posting

We are presently seeking candidates for a Product Support Specialist to join our Marketing Department in Solon, OH.

The Product Support Specialist is a primary point of contact for end users of Permatex products. They are principally responsible for receiving, assessing and responding to all customer inquiries regarding product education, selection, application, & complaints. This role is critical in reinforcing the company’s leading market position by helping develop and implement training materials and programs for our retail and distribution partners. This position, reporting to the Sr. Product & Innovation Manager, also gathers and reports key information that helps improve our products, improve our packaging, identify new product ideas and uncover new market opportunities.

  • Responsibilities will include but not be limited to the following:
    • Provides technical support to automotive mechanics, enthusiasts, countermen & distributors to advise on proper material selection for specific applications
    • Preparation and review of technical marketing documents/ literature to support the Brand Marketing & Product Management teams.
    • Responds to inquiries from internal or external customers, takes action & escalates issues according to company practices
    • Documents & reports all product issues and complaints
    • Works with Product Management & Innovation team to identify and resolve product issues and highlight opportunities for new products based on end user feedback
    • Keeps abreast of market trends and changes to identify / suggest New Product Initiatives for evaluation
    • Works collaboratively with Customer Service group to share information and improve communication and process execution

  • Basic Qualifications:
    • 1-3 years in a Technical Services, Customer Service or Product Support role.
    • Solid understanding and hands-on experience in automotive mechanics, automotive chemistry and/or adjacent industries (Industrial/Construction).
    • Associate/Technical degree required
    • ASE Mechanic Certification (preferred)
    • Fluent English (Bi-lingual desirable)

  • Preferred Qualifications:
    • Bachelor’s degree from an accredited college / university
    • Strong Microsoft Office skills
    • Minimum one (1) year experience with contact management systems
    • Strong interpersonal skills
    • Excellent written / oral communication ability
    • Must be able to work independently and adapt readily to change
    • Possesses systems aptitude and analytical skills
    • Ability to establish positive relationships with all internal teams

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This job description should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this position.  Incumbents are required to perform other related functions as assigned.

1/13/2016

求人のスナップショット

私たちに関しては

ITWマイキャリア・ウェブページへようこそ!

社内転職のチャンスを最大限に活かせるように、ITWのマイキャリア・ウェブページと従業員タレントネットワークが、社内で募集中のポジションの情報にアクセスするためのお手伝いをします。

マイキャリア・ウェブページでITW全般の社内転職の機会の検索と応募が可能になります

ITW従業員タレントネットワークは、あなたの関心と経験に基づいて職業興味に関する経歴プロフィールを作成する機会を提供してくれます。このネットワークに登録してプロフィールを作成すると、社内であなたのプロフィールに合った転職の機会が生じたときに通知が送られてきます。

ただし、社内転職に応募するには、現在の職務ポジションに最低12ヶ月間従事していること、また期待される成績を満たしていることが条件となりますのでご注意ください。応募資格の例外については、所属先の人事課スタッフおよび部門長によって承認を受ける必要があります。詳細については、当ウェブサイトの「よくある質問」の項をご覧になるか、またはウェブサイト上に掲載されている従業員リソースガイドをご参照ください。

**雇用契約上なんらかの制約がある場合は、それについてよく検討してからご応募ください。