Technical Product Specialist
ITW Employee Network

掲載日: 11/18/2019


This position is responsible for providing product technical phone support of refrigeration products and an excellent customer service experience to independent service agents, which supports $1 billion of refrigeration equipment, in the field. This position reports to the Refrigeration Service Operations Manager or designee.


  • Provide technical troubleshooting and repair assistance via telephone to Traulsen independent service agents
  • Facilitate resolution of equipment and service performance complaints received from customers
  • Investigate and assist Quality and Engineering with resolution development for equipment performance
  • Conduct or support in house training
  • Review for technical merit and process warranty claims within approval limitations
  • Support upgrades and retrofit programs as needed
  • Assist with the development of Owner’s Manuals, parts lists and technical document support.



Applicable Technical Degree in HVAC-R or applicable experience in lieu of a degree


  • 3+ years experience in technical field support in refrigeration, HVAC or Electronics
  • Good communication and listening skills
  • Excellent customer focus and customer service skills
  • Displays creativity and innovation
  • Outstanding dependability and reliability
  • Good problem solving and analysis


  • Office Environment
  • Repetitive use of telecommunications equipment and computers
  • Some Manufacturing Floor and Warehouse Environment


Since its founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. We place a high premium on the development of innovative solutions–most of which are developed in tandem with our customers. And we continue to ensure that our customers receive timely, cost-effective service for the innovative products we provide.


ITW’s differentiated business model is comprised of a set of unique core capabilities: our proprietary 80/20 business process, customer-focused innovation, and our well-known decentralized entrepreneurial culture. While we own many global businesses, these capabilities are unmistakably ITW—and key to our longevity and strong performance.


About the Brand

Traulsen has long been known as the premier name in refrigeration for the foodservice market. That reputation is grounded in a long history of delivering products designed and built to the highest possible standards of performance, quality and durability in the industry.


Over the years, Traulsen has constantly expanded the range of top-of-the-line refrigeration for the worldwide food equipment market, with refrigeration offerings that include reach-ins, roll-ins, undercounters, blast chillers, prep tables, dual temperature units, heated cabinets, merchandisers and specialty applications drawn from customer requests, many of which become part of our mainstream product line. It’s all based on a corporate philosophy that it takes quality to make quality—and quality creates value for the long run

ITW Food Equipment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status age, or any other characteristic protected by law.

If you are a qualified individual with a Disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact 817-740-6747 for information on how to contact us directly.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.