Technical Software Specialist
ITW Employee Network

掲載日: 02/10/2020


Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry's best service to truss manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are a leader in delivering software solutions to homebuilders to increase productivity and profitability.

Alpine has an opening for a Technical Software Specialist, working both in their Maryland Heights, MO office and traveling to customer's locations consulting end users on Alpine's proprietary truss design software suite.  They will be responsible for maintaining existing customers accounts as well as supporting new business by providing software demonstrations and technical assistance to customers.  The position will involve approximately 50% travel.

ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

Core Responsibilities

  • Evaluate, prioritize and solve incoming requests for assistance from customers having difficulty with the Alpine design software.
  • Assist Designers with software functionality and best practices in component framing/design.
  • Document identified problems/defects in the software in the appropriate database to provide specific data to assist in efficient resolution of the problem.
  • Travel to key accounts in coordination with District Sales as determined by Software Consultant Leads.
  • Partners with district sales manager to develop and execute targeted approach to account support and potential new customers.
  • Partners with district sales manager to value added sell our solutions to the market to determine how our software will increase productivity for customers.
  • Conducts initial setup, software customization, and training on site from the beginning to the end of new customer conversion projects.
  • Introduces new aspects of Software to customers.

Job Requirements

  • 4 yr college degree and/or 3-5 years previous software support experience.
  • Experience in prioritizing, escalating and contributing to team objectives.
  • Strong organizational, verbal and written communication skills.
  • Professional Presentation skills
  • Position will travel up to 50%
  • Valid Driver's license within state of residence and good driving record.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment in the office is usually quiet; however, while visiting customer's manufacturing sites, it may be loud and non-climate controlled.

While performing the duties of this job, the employee is frequently required to sit, stand, talk, hear, reach with hands and arms and regularly required to walk.  Specific vision abilities required by this position include close vision and the ability to adjust focus. The employee will also be required to drive for extended periods of time.

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.

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