AppCare Specialist – Sr. SAP Basis.
απο το Jobs24

Ημερομηνία καταχώρησης: 13/11/2019

ΠΕΡΙΓΡΑΦΗ ΘΕΣΗΣ ΕΡΓΑΣΙΑΣ

AppCare Specialists – Sr. SAP Basis


About Protera:

Protera Technologies, Inc., a global Total IT Outsourcing Services Provider for SAP-centric organizations, was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that cover all IT needs of an organization. Protera Technologies is a global SAP® partner certified in Hosting, Cloud, Application management, Global Outsourcing, and SAP HANA Operation Services on in private cloud or various public cloud platforms like AWS and Microsoft Azure.

Job Role: AppCare Specialist – SAP Basis (L3):


We are looking for an experienced and passionate technology specialist having strong technical and customer facing skills and who can work and grow within a dynamic and highly skilled professional team providing services from our SAP Cloud Migration and Application Management Services (AMS) portfolio.


Location:


Ideally, we would like to have the candidate work out of our Athens, Greece offices. We are willing to make an exception for the right candidate.

Qualification criteria:


  • EU Work permit or passport
  • 8 years or higher of strong technical experience in
    • SAP System Admin, NW Admin, Basis Administration
    • SAP Technical architecture including Public cloud
    • SAP Basis Projects delivery
    • Customer Management
    • Bachelor’s degree in an IT-related field or higher
    • Excellent communication skills (English - verbal and written).
    • SAP certifications in SAP Basis/ Netweaver/SAP HANA/SAP S/4 HANA administration or Migrations are desirable
    • Experience with SAP Managed services on Cloud platform is desirable



Typical Responsibilities/Expected technical skills:

  • SAP Business Suite Products, S/4, C/4, BW/4 HANA Implementation – Ability to manage deployment Plan, Installation, Post-Installation, Client Copies, System release support and Co-ordination with Functional team, Hyper Care support, Transport Setup, Performance optimization, Unit Test & Integration test support
  • Basis delivery for S/4, C/4, BW/4 HANA Conversion/Upgrade, Migration and OS/DB Conversion Projects
  • Basis/DBA level support for HANA DB- Administration & Operations - (All scenarios) Implementation, Upgrade, Administration, Operations, Performance management and support
  • S/4 HANA and Fiori Implementation and Operational & management Support
  • OS/DB/Platform/Cloud Migrations (required experience of at least 2 to 3 projects)
  • SAP BSoH, SAP Business Suite - ERP/SRM/CRM/PLM/APO NetWeaver Stack /AS-Java Administration, Technical upgrades and operational support expertise (Performance management, printers, SMTP, client/system refreshes, all other basis tasks)
  • NetWeaver Stack AS ABAP/BW/BI/PI/EP/GRC/AS-Java Administration, Technical upgrades and operational support expertise
  • Basic knowledge of Solution Manager for troubleshooting alerts and setup issues.
  • BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support
  • All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations and support – Must have at least 2 non-HANA DB exposure
  • Ability to provide Implementation consulting for Single Sign On for SAP landscapes including HANA, BOBJ
  • SAP Security (Basic knowledge and understanding)
  • Mentor and support other colleagues and L2 team for L3 Basis delivery
  • Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc.



Other qualifications:

  • Ability to negotiate and communicate with other support partners like SAP and Functional partners
  • Strong presentation/communication/facilitation skills (oral and written)
  • Must be well organized, detail oriented and capable of juggling numerous priorities
  • Works well with teams or in a team environment, with the ability to work independently
  • Primary contact for all customer communications for Managed services
  • Overall responsible for managed services SLAs like availability (proactive monitoring) , Incident resolutions as per Protera SLAs,  System recoverability (100%) - Backups & DR
  • Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability
  • Prepare and manage customer specific technical procedures
  • Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions
  • Organize and drive ad-hoc customer meetings for managed services delivery
  • Constantly improve, continuous education and keeping up-to-date with the rapidly evolving SAP industry.
  • Ability to participate in projects across various teams, cultures, geographies and time zones
  • Ability to handle multiple tasks simultaneously.
  • Innovative problem solving & analytical skills



How you’ll grow 

At Protera, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. 

We also offer a unique platform for our employee’s development called Protera University which is focused on various initiates such as

  • Guided Training Curriculum
  • Defined Career progression path with skills matrix
  • Mentoring programs
  • Training Classes
  • Best Practices Learnings
  • Standard operating procedures

The AppCare Specialist Team – AppCare & FlexBridge Platform  

Our SAP AppCare Specialist team focuses on architecting, migrations, design, implementation, and on-going operations and maintenance of SAP applications and technology. Our team has best in class hands-on exposure to the latest technologies and thought leaders. With Protera’s AppCare platforms, our AppCare Specialists gets an exposure to use and innovate on a platform built in for the next generation SAP management services with various automation capabilities built in.

AppCare specialist interactively & directly work with our customers executives and technical teams to enable scalability, remove performance barriers, enable innovation, and modernize core systems and reimagine their business with SAP digital solutions. Applications include SAP S/4HANA and SAP Cloud platforms, BW/4 HANA and all associated partner products etc.

Protera’s FlexBridge platform:

With Protera’s FlexBridge migration automation platform, SAP users are able to accelerate their SAP HANA or SAP S/4 HANA project with a typical reduction in SAP migration cost and time by 45%-60% versus a traditional approach, primarily due to the migration methodology and automation tools built into Protera FlexBridge.



Using smart automation to reduce complexity Protera FlexBridge can perform a HANA or S/4 conversion in one step including; the SAP DB migration to HANA, the OS migration to Linux, the selective upgrade of SAP Applications, and UNICODE conversion if needed,

Benefits 

We value our people and offer employees a broad range of benefits such as Health Insurance, training & development programs and retirement benefits.

Protera’s work culture

With our global and multinational teams, we provide very open and flexible work environment to our employees so they can come up with all new and fresh ideas on how to make things better for our employees and customers by using ever changing innovative technologies.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.


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