French Customer Service Advisor for Voyage Prive
απο το Jobs24

Ημερομηνία καταχώρησης: 2/1/2020

ΠΕΡΙΓΡΑΦΗ ΘΕΣΗΣ ΕΡΓΑΣΙΑΣ

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.

We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.


Role Overview

Resolving customer queries/ concerns/ enquires regarding client’s services. Using multi-channels to converse and follow up with the customer. Be able to cross and upsell additional products. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.


Responsibilities:

  • Welcome customers (by phone and email)
  • Manage the back-office processing of reservations (booking, issuing, modifications and cancellations of services)
  • Ensure after-sales follow-up, dispute management and compensation
  • Advise and sell client’s services (flight / packages / flight + hotel)
  • Process and carry out the administrative follow-up of the files (invoicing, convocation, delivery of travel documents)
  • Establishes the customers’ needs to diagnose and resolve problems
  • Ability to converse with the customer via multichannels (voice, email etc)

ΑΠΑΙΤΗΣΕΙΣ ΘΕΣΗΣ

Requirements
  • Degree in Tourism or a strong experience in Tourism / travel agencies will be consider as a plus
  • Previous experience of at least 1 year in Customer Service
  • Used at least one of the GDS tools (Amadeus), B2B Travel websites, etc.
  • Native/Fluent in French Language
  • Have a confirmed level of English (C1 - written and oral)
  • Comfortable speaking, organized, responsive and rigorous
  • Able to welcome, listen, analyse and organise the workload
  • Marketing knowledge and sales skills will be considered as a plus


The Company offers:

  • Competitive remuneration package
  • Opportunities for international Career through Webhelp International Mobility program
  • A challenging working environment


Why Should you apply:


Our clients are seeking teams of bright and diverse individuals to work in a brand-new contact centre which offers a wide range of support to users throughout the World. Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!



Application procedure:


If you feel excited at the prospect of joining our team, please apply trough https://bit.ly/2MQkpWx with the Job Title “FRENCH TOURISM"

After the assessment of applications, we will contact the candidates who meet the profile’s requirements to arrange an interview at our premises.



Non-Discrimination: 


WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.


ΣΤΟΙΧΕΙΑ ΑΓΓΕΛΙΑΣ

ΣΧΕΤΙΚΑ ΜΕ ΕΜΑΣ

Η εταιρία Καριέρα ΑΕ ιδρύθηκε το 1997, με στόχο την κάλυψη των κενών στην ενημέρωση σχετικά με την αγορά εργασίας και την υποστήριξη των νέων που αναζητούν εργασία. Μέσα στα χρόνια που ακολούθησαν η εταιρία έθεσε τη βάση για τη μετεξέλιξή της σε έναν οργανισμό ευέλικτο και γρήγορα αναπτυσσόμενο, σχεδιάζοντας διαρκώς νέα προϊόντα και υπηρεσίες καριέρας, που ανταποκρίνονται στις αυξανόμενες ανάγκες του δυναμικού χώρου της αγοράς εργασίας.

Το kariera.gr είναι το ηγετικό on-line recruitment site στην Ελλάδα. Από το 2007 αποτελεί μέλος του δικτύου του CareerBuilder.com, του μεγαλύτερου site για την αγορά εργασίας στις ΗΠΑ.

Kariera.gr Hiring Solutions

Αποστολή & Όραμα μας, είναι να δημιουργήσουμε περισσότερες ευκαιρίες απασχόλησης. Συνδυάζουμε τα skill σας με την κουλτούρα της εταιρίας, ώστε η επόμενη θέση εργασίας σας να αποτελεί κατάκτηση προσωπικής επιτυχίας.

Καθαρά ανθρωποκεντρική η προσέγγιση μας, στις γνώσεις σας και τις προσωπικές σας φιλοδοξίες. Διενεργούμε τα αντίστοιχα Test των προσόντων της θέσης, όπου θα σας βοηθήσουν να ανακαλύψετε και καλύτερα τον εαυτό σας.

Είμαστε εδώ, όσο αναζητάτε εργασία!