Front Office Receptionist
απο το Jobs24

Ημερομηνία καταχώρησης: 13/1/2020

ΠΕΡΙΓΡΑΦΗ ΘΕΣΗΣ ΕΡΓΑΣΙΑΣ


Reporting to: Front Office Manager 

Job Brief and Purpose

 The Front Office and Club Reception department is responsible for handling all arrivals departures of members and hotel guests. With a detailed knowledge of the Soho House Group and its concept, you will carry out duties as directed by your managers; with a professional approach towards our guests, members and other employees.

Main Duties and Tasks 

• Welcome our guests and members in the entrance of the building

• Deliver a consistently high standard of customer service 

• Act as face of our house and be the key point of contact for in-house guests, members and staff

• Maintain the appearance and atmosphere in the lobby area

Front Office duties 

• Anticipate guest needs to enhance quality service in order to improve member and guest satisfaction and to train your department to deliver the same

• To create strong relations with the members and regular guests and continuously strive to encourage new members 

• To respond professionally to Members and Guests´ complaints and / or comments, ensuring the House Manager, Assistant General Manager and General Manager are kept fully informed, at all times

• To perfom and monitor day-to-day activites of the department including (but not limited to):

  • Checking-in and checking-out guests and members
  • Concierge-tasks
  • Receive and handling reservations 
  • Handling our telephone switchboard 
  • Control of all operational and administrative duties at the reception and reservation
  • System maintenance of hotel software
  • Processing of the Pick Up Report for Mykonos 
  • Take deliveries from messengers or post and inform the required departments 
  • Organization of and participation in meetings 
  • Observance of order, cleanliness and safety in the public areas of the hotel 

• Maintain the highest level of appearance at all times 

• Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time

• Carry out any reasonable task as requested by management

Membership Reception Duties 

• Handle reservations and execute subsequent computer duties

• During the absence of the Reservations department: Handle calls for Cecconi’s, the Club, roof, cinema, general inquiries, deliveries, messages for members, etc. 

• Have thorough understanding of the different facilities of the house and especially the Club, including the menu and daily events

• Handle all guest related matters, converse with members and report all potential issues to the Front Office Manager or Manager on Duty

Responsibilities:

• Assist in the training/onboarding of new team members 

• Attend and participate in internal and external trainings (where necessary)

• Wear appropriate protective clothing as needed 

• Be proactive in looking for any cost saving opportunities within the department (i.e. through controlling wastage and utilities) 

• Adhere to good safety practices and be aware of departmental HACCP, Health & Safety, Fire, Emergency and Bomb procedures

• Develop and maintain positive and productive working relationships with other employees and departments including supporting all co-workers, treating them with dignity and respect

• Maintain the highest level of appearance at all times 

• Carry out any reasonable task as requested by management and supervisors 

Job Requirements

• Ability to work with little supervision and maintain a high level of performance

• Customer-oriented and friendly

• Working quickly without compromising quality

• Attention to detail and a structured way of working 

• Physically fit as the job involves manual labour over long hours 

• Good English language skills

Benefits 

Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees. 

Soho Roc House offers a seasonal working contract from May to October.



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