IT Support Administrator
απο το Jobs24

Ημερομηνία καταχώρησης: 1/6/2018

ΠΕΡΙΓΡΑΦΗ ΘΕΣΗΣ ΕΡΓΑΣΙΑΣ

About incadea:


 incadea, a Cox Automotive Brand, is a leading provider of enterprise software solutions and services to the global automotive retail and wholesale market.


 Headquartered in Munich, Germany, and with a presence in 90+ countries, incadea serves a growing community of approximately 85,000 end users across the globe, and supports more than 3,500 dealerships of market-leading car manufacturers. incadea's recognized automotive industry expertise is embedded in proprietary software which drives a suite of solutions, available in 21 languages and fully localized to the specific needs of individual markets.



About Cox Automotive:


Cox Enterprises is a leading communications, media and automotive services company. With revenues of $18 billion and approximately 50,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms



 Please visit our homepage to get to know us better: www.incadea.com




IT Support Administrator (Greece)

Position Summary

The IT Support Administrator works as part of an international IT-Support team responsible for resolution technical and setup issues / incidences as a first or second level support instance for our local and international users.


  • S/he is responsible to maintain the local IT environment

  • S/he is working together with L2/L3 support to fix issues for network or server systems

  • S/he is handling local backup and tape vaulting

  • S/he is handling PC deployments and Software installations for local users

  • S/he is handling communication with / to local providers and 3rd party companies 

  • S/he is handling local purchase and asset management 

  • S/he is responsible for handling all queries and issues through to resolution.




Responsibilities in Detail:

Knowledge


  • Is able to troubleshoot Windows / PC problems (local and remote)

  • Deployment of Windows Operating systems

  • Is highly experienced in supporting end users (local and remote)

  • Deployment of OS-X Operating systems

  • Installation of Hardware and Software for users

  • Detects common issues

  • Working with a ticket based support system

  • Documentation and reporting

  • Support of Mobile devices (Mobile phones, Tablets)




Capabilities

Customer Services


  • Handles all support communications professionally and efficiently.

  • Liaises with First and/or Second Level Support and third parties to resolve issues

  • Notifies First and/or Second Level Support of any service affecting issues and/or the resolution of those issues, clearly and in a timely manner

  • Deploying PCs, MACs, tablets, mobile phones and other for users

  • Create, manage and disable user accounts


Incident Management


  • Escalates critical/major issues appropriately and in a timely manner

  • Ensures resolution of issues within Key Performance Indicator thresholds

  • Provide end-user support by “on call basis" also out of office hours


Service Monitoring


  • Monitors system and service alarms; logs and escalates issues appropriately

  • Provides end-to-end service testing in accordance with detailed procedures

  • Raises tickets and escalates monitoring alerts appropriately




Skills and Specifications:


  • Experiences in IT-Support (5years preferred)     

  • Very good knowledge in Windows support

  • Very good knowledge in Windows environment used in enterprise network

  • Good knowledge in all Microsoft standard office application

  • Knowledge about Microsoft backend applications (MS Exchange, MS SharePoint, MS Active Directory)

  • Good spoken and written English (additional languages are beneficial)

  • A proactive team player with the ability to work in dynamic environments

  • Provide technical support by telephone to assist First and /or Second Level Support and, to communicate with incadea partners

  • Passionate about gaining new knowledge

  • Ability to switch tasks very rapidly

  • Highly motivated in problem solving

  • Work self-responsive




What we offer



  • A dynamic environment that supports and encourages innovation

  • Flat hierarchies and a quick decision making culture

  • A continuous professional development

  • The chance to take over responsibility

  • Intercultural teams of high qualified professionals

  • A competitive compensation




Are you interested?


If you are looking for a promising career in a rapidly expanding company while working with great people on leading software solutions, incadea is the right place for you.


Please apply attaching your English cover letter, resume and references, [Click Here To Join]


Your contact: Sophia Paraskevopoulou, +30 214 4169 100





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