IT Support Administrator
απο το Jobs24

Ημερομηνία καταχώρησης: 1/6/2018


About incadea:

 incadea, a Cox Automotive Brand, is a leading provider of enterprise software solutions and services to the global automotive retail and wholesale market.

 Headquartered in Munich, Germany, and with a presence in 90+ countries, incadea serves a growing community of approximately 85,000 end users across the globe, and supports more than 3,500 dealerships of market-leading car manufacturers. incadea's recognized automotive industry expertise is embedded in proprietary software which drives a suite of solutions, available in 21 languages and fully localized to the specific needs of individual markets.

About Cox Automotive:

Cox Enterprises is a leading communications, media and automotive services company. With revenues of $18 billion and approximately 50,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, commercial telecommunications and advertising solutions); Cox Automotive (automotive-related auctions, financial services, media and software solutions); and Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms

 Please visit our homepage to get to know us better:

IT Support Administrator (Greece)

Position Summary

The IT Support Administrator works as part of an international IT-Support team responsible for resolution technical and setup issues / incidences as a first or second level support instance for our local and international users.

  • S/he is responsible to maintain the local IT environment

  • S/he is working together with L2/L3 support to fix issues for network or server systems

  • S/he is handling local backup and tape vaulting

  • S/he is handling PC deployments and Software installations for local users

  • S/he is handling communication with / to local providers and 3rd party companies 

  • S/he is handling local purchase and asset management 

  • S/he is responsible for handling all queries and issues through to resolution.

Responsibilities in Detail:


  • Is able to troubleshoot Windows / PC problems (local and remote)

  • Deployment of Windows Operating systems

  • Is highly experienced in supporting end users (local and remote)

  • Deployment of OS-X Operating systems

  • Installation of Hardware and Software for users

  • Detects common issues

  • Working with a ticket based support system

  • Documentation and reporting

  • Support of Mobile devices (Mobile phones, Tablets)


Customer Services

  • Handles all support communications professionally and efficiently.

  • Liaises with First and/or Second Level Support and third parties to resolve issues

  • Notifies First and/or Second Level Support of any service affecting issues and/or the resolution of those issues, clearly and in a timely manner

  • Deploying PCs, MACs, tablets, mobile phones and other for users

  • Create, manage and disable user accounts

Incident Management

  • Escalates critical/major issues appropriately and in a timely manner

  • Ensures resolution of issues within Key Performance Indicator thresholds

  • Provide end-user support by “on call basis" also out of office hours

Service Monitoring

  • Monitors system and service alarms; logs and escalates issues appropriately

  • Provides end-to-end service testing in accordance with detailed procedures

  • Raises tickets and escalates monitoring alerts appropriately

Skills and Specifications:

  • Experiences in IT-Support (5years preferred)     

  • Very good knowledge in Windows support

  • Very good knowledge in Windows environment used in enterprise network

  • Good knowledge in all Microsoft standard office application

  • Knowledge about Microsoft backend applications (MS Exchange, MS SharePoint, MS Active Directory)

  • Good spoken and written English (additional languages are beneficial)

  • A proactive team player with the ability to work in dynamic environments

  • Provide technical support by telephone to assist First and /or Second Level Support and, to communicate with incadea partners

  • Passionate about gaining new knowledge

  • Ability to switch tasks very rapidly

  • Highly motivated in problem solving

  • Work self-responsive

What we offer

  • A dynamic environment that supports and encourages innovation

  • Flat hierarchies and a quick decision making culture

  • A continuous professional development

  • The chance to take over responsibility

  • Intercultural teams of high qualified professionals

  • A competitive compensation

Are you interested?

If you are looking for a promising career in a rapidly expanding company while working with great people on leading software solutions, incadea is the right place for you.

Please apply attaching your English cover letter, resume and references, [Click Here To Join]

Your contact: Sophia Paraskevopoulou, +30 214 4169 100



Η εταιρία Καριέρα ΑΕ ιδρύθηκε το 1997, με στόχο την κάλυψη των κενών στην ενημέρωση σχετικά με την αγορά εργασίας και την υποστήριξη των νέων που αναζητούν εργασία. Μέσα στα χρόνια που ακολούθησαν η εταιρία έθεσε τη βάση για τη μετεξέλιξή της σε έναν οργανισμό ευέλικτο και γρήγορα αναπτυσσόμενο, σχεδιάζοντας διαρκώς νέα προϊόντα και υπηρεσίες καριέρας, που ανταποκρίνονται στις αυξανόμενες ανάγκες του δυναμικού χώρου της αγοράς εργασίας.

Το είναι το ηγετικό on-line recruitment site στην Ελλάδα. Από το 2007 αποτελεί μέλος του δικτύου του, του μεγαλύτερου site για την αγορά εργασίας στις ΗΠΑ. Hiring Solutions

Αποστολή & Όραμα μας, είναι να δημιουργήσουμε περισσότερες ευκαιρίες απασχόλησης. Συνδυάζουμε τα skill σας με την κουλτούρα της εταιρίας, ώστε η επόμενη θέση εργασίας σας να αποτελεί κατάκτηση προσωπικής επιτυχίας.

Καθαρά ανθρωποκεντρική η προσέγγιση μας, στις γνώσεις σας και τις προσωπικές σας φιλοδοξίες. Διενεργούμε τα αντίστοιχα Test των προσόντων της θέσης, όπου θα σας βοηθήσουν να ανακαλύψετε και καλύτερα τον εαυτό σας.

Είμαστε εδώ, όσο αναζητάτε εργασία!