Level 2 Systems Engineer - Shift 2 & Shift 3
απο το Jobs24

Ημερομηνία καταχώρησης: 5/2/2019

ΠΕΡΙΓΡΑΦΗ ΘΕΣΗΣ ΕΡΓΑΣΙΑΣ

Pro4ia Inc. a US based entity, providing solutions and expertise as a trusted technology partner, welcomes creative and motivated individuals to join our team in Athens. Our collaborative workplace in Ambelokipi offers exciting and diverse opportunities to learn, grow and make a real contribution to the company’s success.

We are looking for a Level 2 Systems Engineer for Shifts 2 and 3 that demonstrates strong customer service and troubleshooting skills to resolve all technical issues for our clients. The Technical Support Engineer will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues.

Pro4ia offers the following:

  • A 5 Working Day Schedule (US holidays apply)
  • Competitive salary
  • Public Insurance
  • Friendly environment comprising of young, enthusiastic, and multi-national staff


The ideal candidate should have EXCELLENT British or American English accent and will be responsible for the following work.

  • Responds to and logs all inquiries received from clients via telephone, email, or client portal
  • Provide level 2 support through our help desk ticketing system in time to meet our client obligations
  • Liaison with client to ensure that requests or problem reports have been satisfactorily handled
  • Identifies and analyzes systems requirements and defines project scope, requirements, and deliverables
  • Support for Microsoft Windows Server, MAC OS, Citrix and VMWare technologies
  • Support for the Microsoft Windows stack, DNS, DHCP, Active Directory, Exchange in-house and hosted e-mail systems, Office 365 and MS Azure
  • Keeps well documented and updated case notes on all tickets daily
  • Provides daily communication to clients on outstanding ticket status
  • Provides first and second level customer support including troubleshooting issues with computer hardware, network/internet connectivity, email, and software applications
  • Has the ability to participate effectively in multiple support efforts and provide technical expertise
  • Has the ability to communicate effectively to technical and non-technical audience.
  • Creates and maintains client-related documentation


We are hiring for the second shift (Athens Local Time)

Shift 2 - 3:00pm - 12:00am
Shift 3 - 12:00am – 8:00am

  • Our holiday schedule is not what you are used to. Some of our holidays in the US do not line up with the ones in Greece and vice versa. You will be following the US holiday schedule.
  • Team work – it is imperative that you have a good understanding of teamwork and team spirit. We all work together.


How to Apply:

If you agree with the above terms, please take the following steps when applying:

a. The email should contain your CV (IN ENGLISH - all others will be discarded).
b. Due to the language requirement, we urge you to record yourself (i.e. use a cell phone) and attach your recording with your resume.
A recording of you speaking English would be awesome (it doesn’t have to be long) and you can do it simply on a smartphone or any recording device

(If you don’t know what to say you can say the following “Hello my name is _______________ and I am very interested in joining your team in Greece. I have worked in technology for ____ years and I am looking forward to being part of your global team."
c. Please specify which shift you are interested in.

Telephone Interviews for the selected candidates will be performed.


ΑΠΑΙΤΗΣΕΙΣ ΘΕΣΗΣ

Requirements:

  • 5+ years of experience in Microsoft Windows desktop and server operating systems; MAC OS technologies
  • Bachelor’s degree in computer science or equivalent experience
  • MCSA preferred
  • Advanced level experience with Server, Desktop, and Network support are required
  • Experience in installing, optimizing, maintaining and securing of Microsoft Windows Servers, Active Directory Microsoft Exchange (in- house and hosted) environments
  • Experience with building and supporting Citrix XenApp and XenServer, VMWare vSphere, and Microsoft Hyper-V technologies
  • Excellent verbal and written communication skills in ENGLISH
  • Exceptional customer service and phone etiquette skills
  • Team player, ability to work on multiple, concurrent tasks and adapt to shifting priorities
  • Detail oriented and strong problem-solving capabilities
  • Ability to work proactively and collaboratively with entire staff
  • Ability to adjust work schedule to meet deadlines and work independently
  • Accountability, adaptability, assertiveness, dependability, initiative, and responsiveness are essential
  • Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.)
  • Discretion and good sense in dealing with clients and willingness to see a problem through to its resolution


Desirable Skills:

  • Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities.
  • Take initiative, and response to time-sensitive situations are essential, along with discretion and good sense in dealing with clients
  • ITIL V3 Foundation (Preferred but not required)


Only Cvs in English will be accepted all others will be discarded.


ΣΤΟΙΧΕΙΑ ΑΓΓΕΛΙΑΣ

  • Σχέση εργασίας: Πλήρης Απασχόληση
  • Περιοχή: Αθήνα
  • Είδος θέσης εργασίας: Πληροφορική
  • Εμπειρία: Αδιάφορο
  • Ημερομηνία καταχώρησης: 5/2/2019

ΣΧΕΤΙΚΑ ΜΕ ΕΜΑΣ

Η εταιρία Καριέρα ΑΕ ιδρύθηκε το 1997, με στόχο την κάλυψη των κενών στην ενημέρωση σχετικά με την αγορά εργασίας και την υποστήριξη των νέων που αναζητούν εργασία. Μέσα στα χρόνια που ακολούθησαν η εταιρία έθεσε τη βάση για τη μετεξέλιξή της σε έναν οργανισμό ευέλικτο και γρήγορα αναπτυσσόμενο, σχεδιάζοντας διαρκώς νέα προϊόντα και υπηρεσίες καριέρας, που ανταποκρίνονται στις αυξανόμενες ανάγκες του δυναμικού χώρου της αγοράς εργασίας.

Το kariera.gr είναι το ηγετικό on-line recruitment site στην Ελλάδα. Από το 2007 αποτελεί μέλος του δικτύου του CareerBuilder.com, του μεγαλύτερου site για την αγορά εργασίας στις ΗΠΑ.

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