Quality Analyst for Telecommunications Sector (Spanish/Italian speakers)
απο το Jobs24

Ημερομηνία καταχώρησης: 18/7/2019

ΠΕΡΙΓΡΑΦΗ ΘΕΣΗΣ ΕΡΓΑΣΙΑΣ

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.

We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.


Role Overview:

A Quality Analyst is responsible for ensuring that the service meets the established standards of quality including reliability, usability and performance required for distribution and the market.


ΑΠΑΙΤΗΣΕΙΣ ΘΕΣΗΣ

  • Ensure the proper functioning of the quality control system.
  • Perform recordings and evaluations of calls according to a given repository.
  • Participate in the process of upgrading project quality skills through calibration and calibration sessions.
  • Ensure proper application and compliance of processes.

Job Requirements

  • Strong taste for processes and performance. 
  • Exceptional analytical skills.
  • Demonstration of reliability and force of proposal
  • Rigorous, challenging spirit and dynamic personality.
  • Excellent sense of listening and good interpersonal skills.
  • Mastery in MS office tools and most particularly Excel.
  • Spanish/Italian native or excellent language skills


The Company offers:

  • Competitive remuneration package
  • Opportunities for international Career through WEBHELP International Mobility program
  • A challenging working environment 


Why Should you apply:
Our clients are seeking teams of bright and diverse individuals to work in a brand-new contact centre which offers a wide range of support to users throughout the World. Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!


Application procedure:

If you feel excited at the prospect of joining our team, you can send your curriculum vitae (CV), at: https://bit.ly/2IJpEZp with the Job Title “QUALITY ANALYST"

After the assessment of applications, we will contact the candidates who meet the profile’s requirements to arrange an interview at our premises

Non-Discrimination: 
WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.

ΣΤΟΙΧΕΙΑ ΑΓΓΕΛΙΑΣ

ΣΧΕΤΙΚΑ ΜΕ ΕΜΑΣ

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