Reservations Agent
απο το Jobs24

Ημερομηνία καταχώρησης: 13/1/2020

ΠΕΡΙΓΡΑΦΗ ΘΕΣΗΣ ΕΡΓΑΣΙΑΣ

Reporting to: Front Office Manager 

Job Brief and Purpose

The Reservations department is responsible for handling all Reservations enquiries to sell and provide the best experience to our Guests. With a detailed knowledge of the Soho House Group and its concept, you will carry out duties as directed by your managers; with a professional approach towards our guests, members and other employees.

Main Duties and Tasks 

• Deliver to our guests a total passion and commitment to excellence

• Take full responsibility with general enquiries, reservations, correspondence and updating guest’s history

• Fully understand the reservation system 

• To be fully aware of all reservation systems to maximize average room rate and occupancy

• To fully understand and operate the telephone and paging systems

• To fully understand and operate the hotel property management system

• To fully understand the bedrooms layout as well as their features and equipment

• To have a very good understanding of the restaurant operation

• To fully understand the different hotel tariffs and special offers

• Ensure good communication with all departments with guest’s special requests and feedback whether good or bad

• To be fully familiar with the hotel layout

• To have a very good knowledge of the surrounding area in order to assist guests with their queries

• To have an excellent product knowledge in order to increase sales whenever possible

• Take responsibility for Provisional Reservations, ensuring all are sorted in good time

• Take responsibility for ensuring room-type overbookings are sorted in good time

• Ensure Groups are dealt with in a timely manner and approved by the GM or Operations Director before drawing up correct Group Contract 

• Ability to train all Reception staff on Reservation

Responsibilities 

• Assist in the training/onboarding of new team members 

• Attend and participate in internal and external trainings (where necessary)

• Wear appropriate protective clothing as needed 

• Be proactive in looking for any cost saving opportunities within the department (i.e. through controlling wastage and utilities)

• Adhere to good safety practices and be aware of departmental HACCP, Health & Safety, Fire, Emergency and Bomb procedures

• Develop and maintain positive and productive working relationships with other employees and departments including supporting all co-workers, treating them with dignity and respect

• Maintain the highest level of appearance at all times 

• Carry out any reasonable task as requested by management and supervisors 

Job Requirements 

• Ability to work with little supervision and maintain a high level of performance

• Customer-oriented and friendly

• Working quickly without compromising quality

• Attention to detail and a structured way of working 

• Physically fit as the job involves manual labour over long hours 

• Good English & Greek language skills

Benefits

Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees. 

Soho Roc House offers a seasonal working contract from May to October.


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ΣΧΕΤΙΚΑ ΜΕ ΕΜΑΣ

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