Reservations Agent
απο το Jobs24

Ημερομηνία καταχώρησης: 13/1/2020


Reporting to: Front Office Manager 

Job Brief and Purpose

The Reservations department is responsible for handling all Reservations enquiries to sell and provide the best experience to our Guests. With a detailed knowledge of the Soho House Group and its concept, you will carry out duties as directed by your managers; with a professional approach towards our guests, members and other employees.

Main Duties and Tasks 

• Deliver to our guests a total passion and commitment to excellence

• Take full responsibility with general enquiries, reservations, correspondence and updating guest’s history

• Fully understand the reservation system 

• To be fully aware of all reservation systems to maximize average room rate and occupancy

• To fully understand and operate the telephone and paging systems

• To fully understand and operate the hotel property management system

• To fully understand the bedrooms layout as well as their features and equipment

• To have a very good understanding of the restaurant operation

• To fully understand the different hotel tariffs and special offers

• Ensure good communication with all departments with guest’s special requests and feedback whether good or bad

• To be fully familiar with the hotel layout

• To have a very good knowledge of the surrounding area in order to assist guests with their queries

• To have an excellent product knowledge in order to increase sales whenever possible

• Take responsibility for Provisional Reservations, ensuring all are sorted in good time

• Take responsibility for ensuring room-type overbookings are sorted in good time

• Ensure Groups are dealt with in a timely manner and approved by the GM or Operations Director before drawing up correct Group Contract 

• Ability to train all Reception staff on Reservation


• Assist in the training/onboarding of new team members 

• Attend and participate in internal and external trainings (where necessary)

• Wear appropriate protective clothing as needed 

• Be proactive in looking for any cost saving opportunities within the department (i.e. through controlling wastage and utilities)

• Adhere to good safety practices and be aware of departmental HACCP, Health & Safety, Fire, Emergency and Bomb procedures

• Develop and maintain positive and productive working relationships with other employees and departments including supporting all co-workers, treating them with dignity and respect

• Maintain the highest level of appearance at all times 

• Carry out any reasonable task as requested by management and supervisors 

Job Requirements 

• Ability to work with little supervision and maintain a high level of performance

• Customer-oriented and friendly

• Working quickly without compromising quality

• Attention to detail and a structured way of working 

• Physically fit as the job involves manual labour over long hours 

• Good English & Greek language skills


Soho Roc House offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees. 

Soho Roc House offers a seasonal working contract from May to October.



Η εταιρία Καριέρα ΑΕ ιδρύθηκε το 1997, με στόχο την κάλυψη των κενών στην ενημέρωση σχετικά με την αγορά εργασίας και την υποστήριξη των νέων που αναζητούν εργασία. Μέσα στα χρόνια που ακολούθησαν η εταιρία έθεσε τη βάση για τη μετεξέλιξή της σε έναν οργανισμό ευέλικτο και γρήγορα αναπτυσσόμενο, σχεδιάζοντας διαρκώς νέα προϊόντα και υπηρεσίες καριέρας, που ανταποκρίνονται στις αυξανόμενες ανάγκες του δυναμικού χώρου της αγοράς εργασίας.

Το είναι το ηγετικό on-line recruitment site στην Ελλάδα. Από το 2007 αποτελεί μέλος του δικτύου του, του μεγαλύτερου site για την αγορά εργασίας στις ΗΠΑ. Hiring Solutions

Αποστολή & Όραμα μας, είναι να δημιουργήσουμε περισσότερες ευκαιρίες απασχόλησης. Συνδυάζουμε τα skill σας με την κουλτούρα της εταιρίας, ώστε η επόμενη θέση εργασίας σας να αποτελεί κατάκτηση προσωπικής επιτυχίας.

Καθαρά ανθρωποκεντρική η προσέγγιση μας, στις γνώσεις σας και τις προσωπικές σας φιλοδοξίες. Διενεργούμε τα αντίστοιχα Test των προσόντων της θέσης, όπου θα σας βοηθήσουν να ανακαλύψετε και καλύτερα τον εαυτό σας.

Είμαστε εδώ, όσο αναζητάτε εργασία!