Team Leader - French speaker
απο το Jobs24

Ημερομηνία καταχώρησης: 18/10/2019

ΠΕΡΙΓΡΑΦΗ ΘΕΣΗΣ ΕΡΓΑΣΙΑΣ

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.

We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.


Role Overview:

The Team Leader provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Also supports team manager and performs management duties when manager is absent or out of office, Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance, conducts team meetings to update members on best practices and continuing expectations


Responsibilities:

  • Build, maintain & communicate a strong ambition for the business, team and individuals
  • Ensure the right Process of Management & KPIs to drive the organization's performance against goals, strategies & action-plans
  • Develop succession planning within the team, to ensure continuous skill set development/growth for the individuals
  • Perform on going coaching activities with sales agents, coordinate with coaches where needed to drive individual development
  • Deliver team communication in a motivational manner, build team energy
  • Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcome
  • Be a role model and make sure everyone follows the company’s ethical rules
  • Troubleshoot on issues that affects people/team perf & constantly look for new ways to evolve space, driving improvement in sales operation and performance

ΑΠΑΙΤΗΣΕΙΣ ΘΕΣΗΣ

  • 1-2 years of working experience in contact center or customer service environment in a similar role
  • Native French
  • Fluent English
  • Strong written and verbal skills
  • High level knowledge of Windows/MS Office
  • Ability to work autonomously/independently
  • Organizational and time-management skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Capability to understand complex reporting and convert numbers into an action plans

The Company offers:

  • Competitive remuneration package
  • Opportunities for international Career through WEBHELP International Mobility program
  • A challenging working environment 


Why Should you apply:

Our clients are seeking teams of bright and diverse individuals to work in a brand new contact center which offers a wide range of support to users throughout the World. Teams are fully multilingual and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!


Application procedure:

If you feel excited at the prospect of joining our team, you can send your curriculum vitae with the comment "French-Team Leader" in the below link https://bit.ly/2PSDGb1
After the assessment of applications, we will contact the candidates who meet the profile’s requirements to arrange an interview at our premises.


Non Discrimination: 

WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.


ΣΤΟΙΧΕΙΑ ΑΓΓΕΛΙΑΣ

ΣΧΕΤΙΚΑ ΜΕ ΕΜΑΣ

Η εταιρία Καριέρα ΑΕ ιδρύθηκε το 1997, με στόχο την κάλυψη των κενών στην ενημέρωση σχετικά με την αγορά εργασίας και την υποστήριξη των νέων που αναζητούν εργασία. Μέσα στα χρόνια που ακολούθησαν η εταιρία έθεσε τη βάση για τη μετεξέλιξή της σε έναν οργανισμό ευέλικτο και γρήγορα αναπτυσσόμενο, σχεδιάζοντας διαρκώς νέα προϊόντα και υπηρεσίες καριέρας, που ανταποκρίνονται στις αυξανόμενες ανάγκες του δυναμικού χώρου της αγοράς εργασίας.

Το kariera.gr είναι το ηγετικό on-line recruitment site στην Ελλάδα. Από το 2007 αποτελεί μέλος του δικτύου του CareerBuilder.com, του μεγαλύτερου site για την αγορά εργασίας στις ΗΠΑ.

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Αποστολή & Όραμα μας, είναι να δημιουργήσουμε περισσότερες ευκαιρίες απασχόλησης. Συνδυάζουμε τα skill σας με την κουλτούρα της εταιρίας, ώστε η επόμενη θέση εργασίας σας να αποτελεί κατάκτηση προσωπικής επιτυχίας.

Καθαρά ανθρωποκεντρική η προσέγγιση μας, στις γνώσεις σας και τις προσωπικές σας φιλοδοξίες. Διενεργούμε τα αντίστοιχα Test των προσόντων της θέσης, όπου θα σας βοηθήσουν να ανακαλύψετε και καλύτερα τον εαυτό σας.

Είμαστε εδώ, όσο αναζητάτε εργασία!