Service Desk Analyst
at Lasko Products

Date Posted: 5/11/2021

Job Description

Service Desk Analyst

Lasko Products, located in West Chester PA, is seeking a full-time Service Desk Level One technician to design and support the corporate infrastructure solutions, by acting in this role with a team of technology professionals. The Service Desk Level One technician performs activities related to supporting the technical solutions in all Lasko locations. The Service Desk Level One technician will provide Active Directory, Microsoft365, Windows Operating System, hardware and peripheral support throughout the organization. The Service Desk Level One technician will create and review technical documentation to ensure efficient support and service our employees. The candidate should bring teamwork, customer service, organizational skills and flexibility attributes to this position.

The candidate will be required to:

Provide support to end users on a variety of technology issues over the phone, through email, in person, and online chat.

Diagnose, troubleshoot, and resolve common Microsoft365/Office365 and Microsoft Windows 10 issues.

Diagnose, troubleshoot, and resolve desktop and laptop hardware and software issues.

Troubleshoot, using diagnostic tools and techniques, to resolve technical issues within required service levels.

Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business based best practices.

Document common procedures and policies at end user’s comprehension level.

Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.

Accurately log all Service Desk tickets and work efforts using the defined tracking software.

Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.

Perform user maintenance in Active Directory and Lasko specific applications.

Troubleshoot and resolve connectivity and VPN issues, using VPN / token management tools to administrate and support end user VPN access connectivity and VPN issues.

Support the process of deploying computers and laptops for end users, resolve minor mobile device issues.

Identify and request purchases based on the needs of the end users.

Perform other duties as assigned.

And should bring the following qualifications and requirements:

Bachelor’s degree in computer science, information systems or related field preferred

Previous experience as a help desk technician, computer technician, or IT support

Ability to troubleshoot and resolve multiple issues

Ability to multitask, prioritize, and manage time efficiently

Excellent verbal and written communication skills

Comfortable in a diverse and fast-paced environment

Goal-oriented, organized team player

Experience working with network and server management support

Up-to-date knowledge of new systems, information, software, and upgrades

Ability to physically stand, bend, squat, and lift equipment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Snapshot

  • Employee Type: Full-Time
  • Location: West Chester, PA
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 5/11/2021

About Us

Lasko Metal Products was founded in 1906 by Mr. Henry Lasko in Philadelphia. Over the years, the product line was adapted to capture changing consumer needs. As America moved to the suburbs in the mid-20 th century, Lasko expanded into small appliances, fans and household portable heaters. From there, company growth continued and American manufacturing locations expanded to Tennessee and Texas where production continues today.

For more than 100 years, Lasko Products, Inc. has continued its growth and leadership in home comfort and convenience products, while maintaining the entrepreneurial spirit and creative atmosphere generally associated with a small company. Through innovation, flexibility, and this entrepreneurial attitude, Lasko responds to the continually changing needs of today’s consumers.

If you are a hands-on team player and would like to join a company where each individual makes a significant contribution to, and shares in the success of, the team’s efforts, please contact us. Human capital is one of our most valued resources.

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