Customer Service Administrator
at MaintenX.

Date Posted: 8/8/2018

Job Description

Customer Service Administrator

“24/7 MaintenX. We keep business running!"

We are seeking a Customer Service Administrator with Administration and/or Customer Service experience. In this role you will be responsible for providing data entry and customer service support for our Service Department as well as our Customers. Customer Service Administrators are responsible for ensuring that our customers have a positive first impression of MaintenX.

This is a demanding and challenging position that requires you to have excellent verbal and written communication, multi-tasking, organizational and time management skills. It is a position where professionalism, flexibility, and great people skills are required to work with a diverse customer base.

 Our culture is fast-paced and high energy. If you are a self-motivated, team-oriented individual who is open and eager to ask questions and learn; you have a strong work-ethic, and are customer service focused, we want you on our team! We offer competitive wages, good benefits in our rapidly growing company.

Don’t allow this opportunity to slip away, apply today! 


***This position is for the shift that covers: Monday-Wednesday 9:00 am-6:00 pm and Saturday-Sunday 9:00 am-6:00 pm. You will have off Thursday/Friday*** 

Job Responsibilities:

Our Customer Service Administrators are responsible for

  • Answering and screening telephone calls in a professional and timely manner; taking accurate messages with a high degree of professionalism and courtesy.
  • Updating customers on status of work orders.
  • Processing work orders and other work order related correspondence into our in-house work order management system and/or on Customer Work Order Portals.
  • Reaching out to customers via phone when needed to verify/qualify work order information.
  • Keeping computer records of customer interactions, transactions, details of inquiries, comments and complaints and actions taken for customer resolution.
  • Providing routine administrative support.

Job Requirements

Customer Service Administrator

 Successful candidates for the role of Customer Service are highly motivated go above and beyond in providing a high level of customer service to our customers.
Additional requirements of the Customer Service Administrator include:

  • High School Diploma or GED
  • Minimum of 2 years’ experience in a customer service or call center environment.
  • Ability to meet deadlines and multi-task.
  • Microsoft Word, Excel, Outlook, Internet Explorer & Microsoft Platform Knowledge.
  • Excellent communication skills.
  • Ability to pass a background check and drug screen.
  • Ability to work Monday-Wednesday 9:00 am-6:00 pm and Saturday-Sunday 9:00 am-6:00 pm.
    This schedule is non-negotiable as it is part of an existing shift/coverage. 

We value our Maintenance Service team and provide an excellent benefits package including:

  • Medical, Dental and Vision Insurance
  • Life Insurance and Short and Long Term Disability
  • 401(k) Retirement Plan with Company Match
  • Paid Vacations
  • Paid Holidays and Sick Days
  • Personal Cell Phone Service Discount through Company Cell Phone Carrier

Compensation Base:  $12-$15 hourly based on experience

Job Snapshot

About Us

For over 30 years, MaintenX has been expertly serving multi-location retail stores, restaurant chains and Fortune 500 companies nationwide. As one of the largest national facility maintenance and repair companies in the US, MaintenX has created a wide network of knowledgeable and professional technicians throughout the country. Our national subcontractor network is the largest anywhere, with over 45,000 members. Add to this, the industry-leading technology and work order management portal, and it’s easy to see how MaintenX has your facility maintenance needs covered from curb to roof and coast to coast.

Our success as a company, as demonstrated through our customer’s satisfaction, is grounded in our Account Management philosophy and our laser focused approach to work-order management. We provide our staff and technicians with the technology, tools and resources to consistently exceed our customer’s expectations.

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