Regional Service Assistant
at MaintenX.

Date Posted: 5/8/2018

Job Description

 


Regional Service Assistant


“24/7 MaintenX, We keep business running!”

MaintenX International is a fully licensed, general contracting company with a focus on total facility maintenance and repair. This position is an entry level position. This position will perform a wide range of administrative and office support activities for the Service Department. Candidates should feel comfortable both in a team environment and working independently. Communicate both written and verbally with customers and subcontractors.  This position will report to the Regional Service Assistant and assist in any special projects as needed.

At MaintenX, our customers rely on us to keep their business running, as a Regional Service Assistant you are an integral part of ensuring that we meet and exceed this expectation.  In this critical support role, the Regional Service Assistant will be trusted to use their experience and knowledge to provide excellent customer service.

Job Responsibilities:

  • Gather information and learn how to prepare a quote that will be sent to the customer on a daily basis.
  • Assist Service team with performing data entry, scheduling jobs, and following up on estimated time of arrival for parts ordered.
  • Assist with supplier and vendors purchase orders.
  • Contact Service Partners to obtain needed paperwork.
  • Qualify Work Orders at store manager level.
  • Must have excellent verbal and written communication skills.
  • Must have strong organizational and time management skills.
  • Must be able to work well in a team atmosphere.

Job Requirements

 


Regional Service Assistant


A successful candidate for the role of Regional Service Assistant is highly motivated and is able to solve problems. Our Regional Service Assistant is knowledgeable and will go above and beyond in providing a high level of customer service for our internal team.

Additional requirements of the Regional Service Assistant:

  • High School Diploma or GED
  • 1 years’ experience in customer service environment servicing facilities maintenance.
  • Ability to pass a background check, drug screen.
  • Ability to work on-call and overtime hours as needed – we are a 24/7 maintenance facility.

Benefits:

We value our Service Team and provide an excellent benefits package including:

  • Medical, Dental, and Vision Insurance with a generous portion paid for by the company
  • Company Paid Basic Life Insurance and Short and Long Term Disability
  • 401(k) Retirement Plan with Company Match
  • Paid Vacations and Personal Days
  • Paid Holidays and Sick Days
  • On-Site Gym & Kitchen
  • Bi-Weekly Company Sponsored Lunches
  • Personal Cell Phone Service Discount through Company Cell Phone Carrier
  • Opportunity for career growth!

Compensation: $12-$15 hourly based on experience

Job Snapshot

About Us

For over 30 years, MaintenX has been expertly serving multi-location retail stores, restaurant chains and Fortune 500 companies nationwide. As one of the largest national facility maintenance and repair companies in the US, MaintenX has created a wide network of knowledgeable and professional technicians throughout the country. Our national subcontractor network is the largest anywhere, with over 45,000 members. Add to this, the industry-leading technology and work order management portal, and it’s easy to see how MaintenX has your facility maintenance needs covered from curb to roof and coast to coast.

Our success as a company, as demonstrated through our customer’s satisfaction, is grounded in our Account Management philosophy and our laser focused approach to work-order management. We provide our staff and technicians with the technology, tools and resources to consistently exceed our customer’s expectations.

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