Customer Service/Account Coordinator
at McCallion Staffing

Date Posted: 7/29/2019

Job Description

This position supports the clients by handling the day to day requirements of campaign, project, and order related work to ensure a high level of quality execution to the end customers.  This may include end to end responsibility for the success of assigned projects from project definition and scope to post job analysis and after order customer service. This role is responsible for communication and coordination of client requests.

 

 

MAJOR AREAS OF RESPONSIBILITY

 

·         Serve as client contact for day to day campaign, project, and order related business.

·         Perform campaign and project management activities including timeline management; using campaign and project management tools; risk escalation and mitigation; reporting; and ensuring quality work through end customer delivery.

·         Responsible for campaign and project execution to ensure completion on time and in a manner that satisfies requirements, provides quality outcomes, and provides mutual value.

·         Partners with operations and other shared service areas to ensure quality execution.

·         Prepare campaign and project quotes for presentation to client and understand implications to pricing when job specifications are changed or updated to ensure proper work capture for billing.

·         Work with the client on maintaining the integrity of requirements, inventory per contract, and other work related activities. 

·         Apply knowledge of contract and pricing to determine if scope of work falls within the parameters of the agreement, partners to address as appropriate including giving visibility to Account Development leadership.

·         Apply attention to detail of order management procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for billing process.

·         Support and maintain corporate quality standards, policies, practices and work instructions.

Job Requirements

  • Bachelor’s Degree, preferably in business or equivalent work experience.
  • Excellent written and verbal communication skills.
  • Effective interpersonal and customer facing skills.
  • Ability to prioritize and manage multiple tasks with sensitive deadlines.
  • Strong project management skills; ability to manage end-to-end project requirements.
  • Ability to work independently and in a team environment.
  • Ability to handle tasks requiring attention to detail.
  • Experience with using an order management system, campaign management system, and ability to learn new systems.
  • Aptitude to develop solid understanding of financial elements of the business.
  • Strong general computer skills including MS Office Suite.
  • Proven business acumen, judgment, and decision making skills.
  • Professional appearance and demeanor.

$16-$18 hr

Job Snapshot

About Us

Ready to make a career move but not sure where to start?


At McCallion Staffing, we’re dedicated to your professional growth and will get to know you, your skills and your values to connect you to opportunities that excite. We also support you throughout the entire process with communication, performance bonuses and comprehensive benefits.

When you partner with us to help move your career forward, we’ll gain a 360-degree view of your work history, workplace preferences, skillsets, strengths and values to learn what a meaningful next step looks like for you. We’ll use that information including input from background and reference checks, to connect you to exciting opportunities and support you along the way with benefits, bonuses and constant communication.

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