Customer Care Representative (Call Center)
at Medix

Date Posted: 8/19/2019

Job Description

Customer Service Professionals - are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? Let Medix partner with you to give you the edge you need!

Do you want to be a part of a industry that is expected to grow by 18% over the next 8 years? Medix has a great career opportunity for you! We are partnering with a Fortune 10 Pharmacy Benefits Management organization that offers employees a stable work schedule with competitive pay and benefits! Let Medix partner with you on your job search!

Job Summary : The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to the company Website, Prescription Management, Online Photo, In-store Photo and refill reminder services.

Pay offered for Customer Care Specialist: $13.00 - 15.00/hr

Schedule: Training hours Monday - Friday 8:30- 5:00

After training - 8 hour shift may start between 10am - 2:30pm, must be able to work weekends. Current scheduling is every other weekend, both Saturday and Sunday.

Responsibilities of the Customer Care Specialist role include:

  • Respond and research requests from customers via telephone and e-mail.
  • Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history.
  • Provide assistance with web site navigation and placing web orders.
  • Provide company and product information.
  • Follow defined policies and procedures to provide a consistent level of excellent customer service.
  • Make outbound calls to patients regarding maintenance medications.
  • Follow up with local stores for patient to ensure script is ready as promised when necessary.
  • Execute specialty programs such as surveys, promotional sales, and store follow up calls.

Job Requirements of Customer Care Specialist

  • Able to efficiently access multiple electronic systems
  • A minimum of 1 year in a customer service role or related experience; Medical background, retail and call center experience preferred
  • Minimum High School Diploma or GED; College degree or certificate preferred
  • Knowledge of various Windows applications including Excel, Word and Access
  • Able to learn quickly and willing to obtain functional knowledge and understanding of company products
  • Must have superior telephone etiquette
  • Must have excellent listening skills and must be able to articulate ideas
  • Able to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting quality image of the company
  • Excellent communication skills, both verbal and written.
  • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers

About Medix?

Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.

Our dedicated recruiters are here to help you to find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!


Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs.

As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

  • Minimum Essential Coverage (MEC) plan
  • Two different fixed indemnity plan add-ons
  • Major Medical Plans, including 1 HSA Plan
  • Dental
  • Vision
  • Short-term disability
  • Life and AD&D

This year's recipient of the Business Ledger's 'Entrepreneurial Excellence Growth Award'

Join our network of talented professionals!

Apply today!

Reference number: 77097

Job Snapshot

About Us

Medix provides workforce solutions to clients and creates opportunity for talent representing a variety of industries through our Healthcare, Scientific and Information Technology divisions. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients.

At Medix we are extremely dedicated to our candidates, providing them with the best advice, support and direction during their job search. We work with all of our candidates personally to understand their skills and aspirations and best match them with opportunities that fit their goals. As we place contract, contract-to-hire and direct hire employment plans, we offer the flexibility to accommodate your schedule and needs.  We will also provide guidance and support during the interview process.  The benefits at Medix don’t stop there. After being employed for 30 days and averaging 30 hours per week for those 30 days, you become eligible for our benefit program.

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