Customer Service Representative
at Medix

Date Posted: 6/25/2019

Job Description

Are you interested in working for a cutting edge healthcare organization? Do you want to align yourself with a team who is passionate about helping others and works collaboratively to provide the best quality service for their members? If yes, come join a team that is committed to providing health insurance solutions to each and every member!

We are hiring for a Customer Service Representative with an elite healthcare service.

The Customer Service Representative will be the liaison between our company and its current and potential customers. The Customer Service Representatives will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior

As a Customer Service Representative you will:

  • Manage large amounts of inbound and outbound calls in a timely manner handling customer inquiries both telephonically and by email.
  • Follow communication 'scripts' when handling different topics.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Research required information using available resources.
  • Manage, resolve and/or escalate customer complaints.
  • Build sustainable relationships and engage customers by taking the extra mile.

Qualifications for Customer Service Representative:

  • H.S. Diploma
  • 1+ years of customer care NEEDS TO BE IN HEALTHCARE
  • Good typing/computer skills
Reference number: 78352

Job Snapshot

About Us

Medix provides workforce solutions to clients and creates opportunity for talent representing a variety of industries through our Healthcare, Scientific and Information Technology divisions. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients.

At Medix we are extremely dedicated to our candidates, providing them with the best advice, support and direction during their job search. We work with all of our candidates personally to understand their skills and aspirations and best match them with opportunities that fit their goals. As we place contract, contract-to-hire and direct hire employment plans, we offer the flexibility to accommodate your schedule and needs.  We will also provide guidance and support during the interview process.  The benefits at Medix don’t stop there. After being employed for 30 days and averaging 30 hours per week for those 30 days, you become eligible for our benefit program.

Are you looking for a new job? Check out these current opportunities: Healthcare Jobs, Information Technology Jobs and Scientific Jobs