Customer Service Representative
at Medix

Date Posted: 5/21/2019

Job Description

Customer Service Representative
This opportunity is with the nation's largest pharmacy innovation company. You'll have an exciting
opportunity to utilize your healthcare and customer service experience with a team who are passionate
about making a difference in patient's lives. You can have an impact by providing the best care,
education, and support to our patients, improving their overall quality of life!
Customer Service Representatives - are you ready to give your career a boost by bringing your
talents and expertise to some of the nation's top companies? Let Medix partner with you to give
you the edge you need!
Do you want to be a part of an industry that is expected to grow by 18% over the next 8 years?
Medix has a great career opportunity for you! We are partnering with a global fortune 15
Healthcare managed organization that offers Healthcare Representatives a stable work
schedule with competitive pay and benefits! Let Medix partner with you on your job search!
Job Summary : The primary responsibilities are to verify insurance coverage for both new and existing
patients in order to process patient prescription orders in a timely manner while demonstrating
excellent customer service to patients, healthcare professionals and insurance carriers.

Responsibilities of the Job title role include:
● Verifies insurance eligibility and benefits of patients
● Contacts patient to advise them of the order placed on their behalf
● Confirms all patient demographic information
● Communicates any financial responsibilities and/or additional information necessary for
processing the order received
● Promotes company product and services as appropriate
● Processes information received from intake/service personnel
● Ensures proper selection of information online to ensure timely delivery and appropriate
revenue recognition for order
● Maintains appropriate documentation received with order and conducts follow-up as applicable
● Resolves patient/customer complaints by identifying problems and coordinating appropriate
corrective action
Job Requirements:
● Minimum 1 year in a customer service or call center environment
● Experience in a healthcare environment
Customer Service Representative
● Experience working with healthcare insurance verification or obtaining medical authorizations
● Data Entry Experience
● Experience working in Microsoft Office, specifically Excel, Outlook and Word
● Quick paced typing
● Respectful of peers and superiors
● Research experience preferred
About Medix?
Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to
be the leading provider of workforce solutions for clients and candidates across the Healthcare,
Scientific, and Information Technology industries.
Our dedicated recruiters are here to help you to find and secure just the right opportunity. We take the
time to learn about you, your skills, your interests, and your career goals, and then match you with the
jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or
direct hire positions, we can help you to find the meaningful and gratifying work that you've been
looking for. Let Medix be your partner as you move your career forward. Contact us today!
Benefits
Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits
Program. Should you elect to enroll, there are three levels of medical coverage to choose from,
supplemental dental plans and term plans as well as the option to enroll your spouse and/or children.
You can select the best combination that best suits your needs.
As a contract employee with Medix, you can choose to enroll in our Benefits Program during your
eligibility period and enjoy:
● Minimum Essential Coverage (MEC) plan
● Two different fixed indemnity plan add-ons
● Major Medical Plans, including 1 HSA Plan
● Dental
● Vision
● Short-term disability
● Life and AD&D
This year's recipient of the Business Ledger's 'Entrepreneurial Excellence Growth Award'
Join our network of talented professionals!
Customer Service Representative
Apply today!
Reference number: 85244

Job Snapshot

About Us

Medix provides workforce solutions to clients and creates opportunity for talent representing a variety of industries through our Healthcare, Scientific and Information Technology divisions. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients.

At Medix we are extremely dedicated to our candidates, providing them with the best advice, support and direction during their job search. We work with all of our candidates personally to understand their skills and aspirations and best match them with opportunities that fit their goals. As we place contract, contract-to-hire and direct hire employment plans, we offer the flexibility to accommodate your schedule and needs.  We will also provide guidance and support during the interview process.  The benefits at Medix don’t stop there. After being employed for 30 days and averaging 30 hours per week for those 30 days, you become eligible for our benefit program.

Are you looking for a new job? Check out these current opportunities: Healthcare Jobs, Information Technology Jobs and Scientific Jobs