Customer Service Representative
at Medix

Date Posted: 6/25/2019

Job Description

Are you interested in working for a cutting edge healthcare organization? Do you want to align yourself with a team who is passionate about helping others and works collaboratively to provide the best quality service for their members? If yes, come join a team that is committed to improving the health of the community through health insurance solutions for the under-insured and uninsured, and through specialty services that align with our focus on whole health.

We are hiring for Customer Service Representatives with an elite healthcare service.

Customer Service Representatives will be responding to customer inquiries via telephone and written correspondence in a timely and appropriate manner.

As a Customer Service Representative you will:

- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- Provide assistance to members and/or providers regarding website registration and navigation
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of timely follow up
- May coordinate member transportation and make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around times
- Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Qualifications for Customer Service Representative:

2+ years of customer service experience
HS Diploma or Equivalent
Ability to work in a multi-window setting (good computer skills)

Reference number: 76517

Job Snapshot

About Us

Medix provides workforce solutions to clients and creates opportunity for talent representing a variety of industries through our Healthcare, Scientific and Information Technology divisions. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients.

At Medix we are extremely dedicated to our candidates, providing them with the best advice, support and direction during their job search. We work with all of our candidates personally to understand their skills and aspirations and best match them with opportunities that fit their goals. As we place contract, contract-to-hire and direct hire employment plans, we offer the flexibility to accommodate your schedule and needs.  We will also provide guidance and support during the interview process.  The benefits at Medix don’t stop there. After being employed for 30 days and averaging 30 hours per week for those 30 days, you become eligible for our benefit program.

Are you looking for a new job? Check out these current opportunities: Healthcare Jobs, Information Technology Jobs and Scientific Jobs