Customer Service and Sales Support Representative
at Medix

Date Posted: 10/16/2019

Job Description

Medix Pittsburgh is hiring a Customer Service and Sales Support Representative

This role is a customer service and sales support position. Customers will call in with questions about the products and services, and this role will be handling questions, problem solving, and entering new customers into the system. If it is a sales lead, then sending information to field sales.

To be successful in this role you need to be customer focused and interpersonal while collaborating and working with a team. You must be able to multitask in a fast paced environment.

Job Duties:

  • Attracts potential customers by answering product and service inquiries
  • Creates new customer accounts by recording new account information
  • Maintains customer accounts by recording updated account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Attain team sales quota by matching customer needs with product benefits via ongoing customer relationships, solid product knowledge, and teamwork
  • Collaborate with fellow employees to ensure that all inbound and developing sales opportunities are pursued, developed, and closed
  • Mastering in-depth knowledge of our evolving industry, line of products, and services
  • Customer communications via a multi-line call center email, virtual, and voicemail
  • Prepare and provide product information and sales quotations for customers
  • Salesforce management including the entry of accounts, contacts, quotations, and opportunities
  • Qualify customer leads and disseminate to field sales appropriately
  • Using web-based and digital information systems to identify, research, and resolve customers' inquiries regarding invoices, orders, and shipments
  • Order management including entry, creation, returns, releases, and backorders
  • Customer support on technical issues and customer complaints
  • Other duties as assigned


  • Associate degree (preferred) OR
  • 2-4 years of customer service experience
  • 1 year of Salesforce experience preferred
  • Comfortable with extensive computer work
  • Interpersonal skills

Hours: Full-Time Position

  • Monday-Friday 9:00am-5:30pm, overtime hours sometimes required towards end of month

Pay: $15/hour (Up to $16/hour with experience)

Location: 2100 Wharton Street Suite 400 Pittsburgh, Pennsylvania 15203

Posting Date: 10/3/2019

Reference number: 91256

Job Snapshot

About Us

Medix provides workforce solutions to clients and creates opportunity for talent representing a variety of industries through our Healthcare, Scientific and Information Technology divisions. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients.

At Medix we are extremely dedicated to our candidates, providing them with the best advice, support and direction during their job search. We work with all of our candidates personally to understand their skills and aspirations and best match them with opportunities that fit their goals. As we place contract, contract-to-hire and direct hire employment plans, we offer the flexibility to accommodate your schedule and needs.  We will also provide guidance and support during the interview process.  The benefits at Medix don’t stop there. After being employed for 30 days and averaging 30 hours per week for those 30 days, you become eligible for our benefit program.

Are you looking for a new job? Check out these current opportunities: Healthcare Jobs, Information Technology Jobs and Scientific Jobs