Held Desk Technician
at Medix

Date Posted: 9/20/2019

Job Description

Help Desk Technician

Nashville, TN

3 Month Contract to Hire

Are you a Help Desk or Desktop Support Technician looking for your next opportunity? Here at Medix we work with many of the largest and most admired healthcare organizations in the Greater Nashville Area. Many of our clients are anticipating a higher volume of positions opening up soon, as we enter the last quarter of the year. If you are looking for a new opportunity, I'd love to talk with you. Please submit your resume to be reviewed and we can further discuss the positions as they become available!

This position comes with a competitive compensation package including:



-Life Insurance


Some of the Responsibilities include:

  • Receiving inbound calls from end users which include hospital staff, admin, doctors, nurses, etc
  • Work with a ticketing system and receive incoming tickets
  • Provide tier 1 and tier 2 help desk support
  • Work on a team of 30+ individuals
  • Be responsible for providing support over the phone and remotely
  • Escalate tickets when needed
  • Assist in password resets, account set up and creation
  • Troubleshoot hardware, software, network connectivity issues
  • Provide superior customer service
  • Work heavily in MS Suite
  • Must be able to follow detailed instructions, follow SLA/metrics
  • Provide support in Office 365

Typical Requirements to apply:

  • Previous 1-2 years minimum experience providing Service Desk, Help Desk, or Technical support
  • Previous experience providing support in person, over the phone, or remotely
  • Exposure to troubleshooting hardware, software, connectivity issues
  • Has worked with various ticketing systems, ServiceNow (Bonus)
  • Ability to work various shifts Monday-Friday
  • Previous healthcare exposure (Bonus)
  • Ability to answer up to 40 calls a day
  • Strong customer service skills
Reference number: 90628

Job Snapshot

About Us

Medix provides workforce solutions to clients and creates opportunity for talent representing a variety of industries through our Healthcare, Scientific and Information Technology divisions. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients.

At Medix we are extremely dedicated to our candidates, providing them with the best advice, support and direction during their job search. We work with all of our candidates personally to understand their skills and aspirations and best match them with opportunities that fit their goals. As we place contract, contract-to-hire and direct hire employment plans, we offer the flexibility to accommodate your schedule and needs.  We will also provide guidance and support during the interview process.  The benefits at Medix don’t stop there. After being employed for 30 days and averaging 30 hours per week for those 30 days, you become eligible for our benefit program.

Are you looking for a new job? Check out these current opportunities: Healthcare Jobs, Information Technology Jobs and Scientific Jobs