Member Services Rep
at Medix

Date Posted: 10/16/2019

Job Description

Member Service Representative


Job Responsibilities

As a Member Service Representative, you will be responsible for answering, researching, and resolving customer questions, inquiries, requests, and problems in a fast-paced, healthcare call center environment.

Additional responsibilities of the Member Services Rep include:

  • Receiving requests by mail, telephone, or in person regarding insurance claims/policies
  • Speaking with customers (policy holders), assisting with questions they may have regarding their health insurance policy, claims they may have, or any other general questions regarding information on providers
  • Handling provider calls about patient policy holders coverage
  • Responding to grievances, complaints, or appeals
  • Seeking assistance with complex customer issues


Requirements
  • High school diploma or GED (with education verification)
  • 2 - 5 years' experience as a Customer Service Representative
  • Experience in a call center or healthcare industry/insurance company preferred
  • 3 years experience of insurance verification or claims processing strongly preferred
  • Bilingual preferred




Member Service Representative


Benefits

As a job seeker, you face the daunting challenge of finding and landing a position that truly suits your talents and your career ambitions. At Medix, we are passionate about partnering with you to match you with the jobs and companies that are right for you. Our personalized placement services provide flexibility to accommodate your schedule and needs, as we offer contract, contract-to-hire and direct hire opportunities. We will also provide guidance and support during the interview process-if you need anything, from resume tips to information on the company you're interviewing with, your recruiter is only a phone call away. Best of all, our placement services are 100% free to you.

As a Medix contractor, you can choose to enroll in our benefits program and enjoy:

  • Supplemental medical coverage
  • Prescription program
  • Dental coverage
  • Vision coverage
  • Term life Insurance plan


Member Service Representative


Medix - Anticipating Needs. Exceeding Expectations.

Apply now!

Reference number: 87902

Job Snapshot

About Us

Medix provides workforce solutions to clients and creates opportunity for talent representing a variety of industries through our Healthcare, Scientific and Information Technology divisions. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients.

At Medix we are extremely dedicated to our candidates, providing them with the best advice, support and direction during their job search. We work with all of our candidates personally to understand their skills and aspirations and best match them with opportunities that fit their goals. As we place contract, contract-to-hire and direct hire employment plans, we offer the flexibility to accommodate your schedule and needs.  We will also provide guidance and support during the interview process.  The benefits at Medix don’t stop there. After being employed for 30 days and averaging 30 hours per week for those 30 days, you become eligible for our benefit program.

Are you looking for a new job? Check out these current opportunities: Healthcare Jobs, Information Technology Jobs and Scientific Jobs